Shift Supervisor

PROMESA R.H.C.F.; New York (NY); On-site; USD 29,000 - 33,000; Full time

Job summary

Acacia Network in Queens, NY is seeking a Shift Supervisor to provide leadership and supervision for operational staff, ensuring policy adherence and smooth daily operations.

The role includes developing work schedules, coordinating coverage for absences, training new staff, and monitoring safety and incidents. This is a regular full-time position supporting services for homeless and low-income populations.

Qualifications

• Must have supervisory experience.
• 3+ years of experience in residential and/or shelter settings.
• Experience working with homeless populations and related services is preferred.
• Knowledge of crisis prevention, intervention, and resolution techniques.

Responsibilities

• Assist the director with work schedules and assignments for the staff.
• Generates work schedules and assignments for the operations staff, security and maintenance personnel.
• Provides or arranges for house coverage for unscheduled absences and other unexpected situations.
• Provides training to new staff.
• Monitor staff and assign tasks as necessary.
• Record and respond to incidents, client issues, and complaints.
• Keep records of safety, fire and building inspections.
• Monitor all fire and safety equipment to ensure it is functional at all times.

Skills

Supervisory experience

Crisis prevention/intervention

Staff training

Education

High School Diploma or GED

Associates degree preferred

3+ years residential/shelter experience

F-80 Required

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time Queens, NY, US

3 days ago Requisition ID: 2183

Salary Range: $21.00 To $24.00 Hourly

About Us

Acacia Network, the leading Latino integration care nonprofit in the nation, offers the community, from children to seniors, a pathway to behavioral and primary healthcare, housing, and empowerment. We are visionary leaders transforming the triple aim of high quality, and great experience at a lower cost. Acacia champions a collaborative environment to deliver vital health, housing, and community-building services, work we have been doing since 1969. By hiring talented individuals like you, we've been able to expand quickly, with offices in Albany, Buffalo, Syracuse, Orlando, Tennessee, Maryland, and Puerto Rico.

We are seeking Shift Supervisors who will provide leadership and supervision for operational staff. The Shift Supervisor will ensure that operations policies and procedures are enforced at all times.

The salary for the Shift Supervisors is $21 - $24/per hour based on relevant experience.

KEY ESSENTIAL RESPONSIBILITIES

• Assist the director with work schedules and assignments for the staff.
• Generates work schedules and assignments for the operations staff, security and maintenance personnel.
• Provides or arranges for house coverage for unscheduled absences and other unexpected situations.
• Provides training to new staff.
• Monitor staff and assign tasks as necessary.
• Arrange for coverage for unscheduled absences and other unexpected situations.
• Record and respond to incidents, client issues, and complaints.
• Track client property and store in lock up.
• Ensure daily census is monitored and correct; ensure CARES is updated daily.
• Perform weekly reconciliations to ensure all metro cards are accounted for and being distributed according to policy.
• Assist with intakes of new and returning clients, and submits them for approval.
• Keep records of safety, fire and building inspections.
• Monitor all fire and safety equipment to ensure it is functional at all times.

EDUCATION AND REQUIREMENTS

• High School Diploma or GED required (Associates degree preferred)
• 3+ years of experience working in a residential and/or shelter setting
• Must have supervisory experience
• F-80 Required
• Experience working with homeless and/or low and mixed-income population in addition to experience in child welfare, family work, and substance abuse
• Understanding of low-income and homeless individuals and their specific needs
• Knowledge of crisis prevention, intervention, and resolution techniques; match such techniques to particular circumstances and individuals

*Acacia Network is an equal opportunity employer*