Shift Supervisor, Community Services & Crisis Support

Acacia Network; New York (NY); On-site; USD 36,000 - 41,000; Full time

Job summary

Acacia Network in Brooklyn, NY is seeking a Shift Supervisor to lead operational staff, manage schedules, and provide coverage for unscheduled absences. You will supervise security and maintenance, train new staff, and ensure policies are consistently followed to maintain safe, well-run facilities.

You will monitor census, assist with intakes, track incidents, and ensure daily CARES updates. Strong communication, crisis management, and record-keeping skills are essential in this role.

Qualifications

• High School Diploma or GED required.
• Two years of experience with homeless or low-income populations.
• F-80 certification required.
• Experience in child welfare, family services or substance abuse is valued.

Responsibilities

• Assist the director with work schedules and assignments for the staff.
• Perform hourly house runs to monitor residents and activities.
• Perform inspections of facility and rooms.
• Ensure staff members are in their assigned locations.
• Monitor recreational rooms, laundry rooms and cafeteria to ensure that residents follow schedules.
• Record and respond to incidents, client issues and complaints; perform crisis intervention procedures.
• Keep records of safety, fire, and building inspections.
• Monitor all fire and safety equipment to ensure it is functional at all times.

Skills

Leadership

Staff supervision

Scheduling

Crisis intervention

Record keeping

Education

High School Diploma/GED

Associate Degree in Social/Human Sciences or Psychology

Job description

Acacia Network in Brooklyn, NY is seeking a Shift Supervisor to lead operational staff, manage schedules, and provide coverage for unscheduled absences. You will supervise security and maintenance, train new staff, and ensure policies are consistently followed to maintain safe, well-run facilities.

You will monitor census, assist with intakes, track incidents, and ensure daily CARES updates. Strong communication, crisis management, and record-keeping skills are essential in this role.