Residential Shelter Operations Lead

PROMESA R.H.C.F.; New York (NY); On-site; USD 29,000 - 33,000; Full time

Job summary

Acacia Network in Queens, NY is seeking a Shift Supervisor to provide leadership and supervision for operational staff, ensuring policy adherence and smooth daily operations.

The role includes developing work schedules, coordinating coverage for absences, training new staff, and monitoring safety and incidents. This is a regular full-time position supporting services for homeless and low-income populations.

Qualifications

• Must have supervisory experience.
• 3+ years of experience in residential and/or shelter settings.
• Experience working with homeless populations and related services is preferred.
• Knowledge of crisis prevention, intervention, and resolution techniques.

Responsibilities

• Assist the director with work schedules and assignments for the staff.
• Generates work schedules and assignments for the operations staff, security and maintenance personnel.
• Provides or arranges for house coverage for unscheduled absences and other unexpected situations.
• Provides training to new staff.
• Monitor staff and assign tasks as necessary.
• Record and respond to incidents, client issues, and complaints.
• Keep records of safety, fire and building inspections.
• Monitor all fire and safety equipment to ensure it is functional at all times.

Skills

Supervisory experience

Crisis prevention/intervention

Staff training

Education

High School Diploma or GED

Associates degree preferred

3+ years residential/shelter experience

F-80 Required

Job description

Acacia Network in Queens, NY is seeking a Shift Supervisor to provide leadership and supervision for operational staff, ensuring policy adherence and smooth daily operations.

The role includes developing work schedules, coordinating coverage for absences, training new staff, and monitoring safety and incidents. This is a regular full-time position supporting services for homeless and low-income populations.