Shelter Operations & Leadership Lead

Building Futures; San Leandro (CA); On-site; USD 85,000 - 95,000; Full time

Job summary

Building Futures seeks a Senior Shelter Program Manager to lead daily operations at two shelters serving women and children experiencing homelessness. You will supervise staff, ensure trauma-informed, client-centered services, and maintain compliance with county, state, and funder requirements.

Reporting to the Director of Emergency Services, you will oversee safety, data, and community partnerships while advancing housing navigation and resident services across both sites.

Qualifications

• Bachelor’s degree in social work, Human Services, Psychology, Public Administration, or related field (or equivalent).
• At least four years of experience in homelessness, housing, domestic violence or related human services; at least two years supervising staff.
• Understanding of domestic violence dynamics and trauma-informed care.
• Complete 40-hour California Domestic Violence Counselor training within 90 days of hire.
• Background check (LiveScan) required.

Responsibilities

• Direct daily shelter operations at two sites, ensuring safety and cleanliness.
• Oversee staff recruitment, on-boarding, supervision, and evaluation.
• Coordinate resident intake, assessments, safety planning, and housing navigation.
• Ensure compliance with shelter standards and funder requirements.
• Manage budgets, grants reporting, and program spending.
• Build partnerships with community providers.

Skills

Leadership

Staff supervision

Trauma-informed care

Crisis management

Communication

Confidentiality

Education

Bachelor’s degree in social work, Human Services, Psychology, Public Administration, or related field

Tools

MS Office

Client data systems

Job description

Building Futures seeks a Senior Shelter Program Manager to lead daily operations at two shelters serving women and children experiencing homelessness. You will supervise staff, ensure trauma-informed, client-centered services, and maintain compliance with county, state, and funder requirements.

Reporting to the Director of Emergency Services, you will oversee safety, data, and community partnerships while advancing housing navigation and resident services across both sites.