Senior Shelter Operations Lead

Mercy House; Corona (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Mercy House is seeking a Senior Site Lead to oversee guest intake, logistics, and daily shelter operations at the Emergency Shelter Program. The role includes coordinating volunteers, handling crisis intervention, and supporting staff to maintain a client-centered environment.

The position requires the ability to deliver crisis interventions as needed, with a focus on trauma-informed care for a diverse population.

Qualifications

• Experience delivering crisis interventions when needed.
• Ability to implement trauma-informed shelter practices.
• Strong communication with diverse populations.

Responsibilities

• Oversee guest intake, logistics, and daily shelter operations.
• Coordinate volunteers and support services.
• Manage supplies and facility needs.
• Support shelter staff during designated shifts.
• Provide crisis/conflict intervention and report issues to supervisor.
• Assist with administrative duties and record keeping.

Skills

Crisis intervention

Trauma-informed care

Spanish (valued)

Job description

Mercy House is seeking a Senior Site Lead to oversee guest intake, logistics, and daily shelter operations at the Emergency Shelter Program. The role includes coordinating volunteers, handling crisis intervention, and supporting staff to maintain a client-centered environment.

The position requires the ability to deliver crisis interventions as needed, with a focus on trauma-informed care for a diverse population.