Trauma-Informed Shelter Ops Lead

Safeharborsc; South Carolina; On-site; USD 42,000 - 54,000; Full time

Job summary

Safe Harbor is seeking a Shelter Operations Coordinator to support the daily functions of the emergency shelter program for survivors and their children. You will engage with clients during shelter coverage, answer questions, provide support, and help maintain a safe, respectful living environment.

You will also organize systems, coordinate supplies, monitor readiness, and assist with staff training and procedural documentation to ensure trauma-informed services across shifts.

Qualifications

• Associate’s degree preferred, or equivalent experience.
• Experience in human services or fast-paced environments.
• Proven ability to de-escalate conflict and manage crises.
• Experience coaching, training or mentoring staff or volunteers.
• Familiarity with trauma-informed, survivor-centered practices.

Responsibilities

• Monitor daily shelter operations and ensure shared spaces and systems are organized.
• Maintain shelter trackers, logs, and internal forms for SOCS.
• Support a safe, respectful shelter environment through operations and client interaction.
• Monitor inventory and assist with organization of shelter spaces and groceries.
• Conduct routine QA of shelter documentation and identify gaps for leadership.

Skills

De-escalation

Crisis management

Staff training

Trauma-informed practices

Team collaboration

Communication with staff/clients

Education

Associate’s degree preferred, or equivalent experience

Tools

Outlook

Teams

Word

Database entry

Job description

Safe Harbor is seeking a Shelter Operations Coordinator to support the daily functions of the emergency shelter program for survivors and their children. You will engage with clients during shelter coverage, answer questions, provide support, and help maintain a safe, respectful living environment.

You will also organize systems, coordinate supplies, monitor readiness, and assist with staff training and procedural documentation to ensure trauma-informed services across shifts.