Shelter Operations Lead — Trauma-Informed Family Housing

Hildebrand; Medford (MA); On-site; USD 55,000 - 65,000; Full time

Job summary

Hildebrand in Medford, MA is seeking a Site Supervisor for full-time work at our shelters. The role leads site operations, safety, and service delivery for congregate and scattered-site programs, with supervision of Housing Case Managers and Residential Assistants.

Required are a BA/BS (MSW preferred) and 3–5 years in human services with supervisory experience. This is a hands-on leadership position committed to helping homeless families achieve housing stability.

Qualifications

• BA/BS in Human Services or related field; Masters preferred.
• 3–5 years in human services with supervisory experience.

Responsibilities

• Serve as operational leader of assigned shelter sites, overseeing safety, compliance, emergency preparedness, and daily operations.
• Oversee all case management, rehousing, employment, self-sufficiency, and supportive services at the site.
• Supervise site staff (Housing Case Managers, Residential Assistants) and coordinate intensive services.
• Collaborate with the Director of Shelter Services to address needs of children and adults for housing stability.
• Represent Hildebrand with professionalism and a strong service commitment.

Skills

Case management

Supervision

Leadership

Staff development

Trauma-informed

Education

BA/BS

MSW

Job description

Hildebrand in Medford, MA is seeking a Site Supervisor for full-time work at our shelters. The role leads site operations, safety, and service delivery for congregate and scattered-site programs, with supervision of Housing Case Managers and Residential Assistants.

Required are a BA/BS (MSW preferred) and 3–5 years in human services with supervisory experience. This is a hands-on leadership position committed to helping homeless families achieve housing stability.