Shelter Operations Lead – Full-Time

Heading-Home-Inc.-1; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Heading Home in Boston, MA is seeking a full-time House Manager to run the shelter program under the supervision of the Program Coordinator. You will be available to residents for support and enforce all house rules and policies, ensuring a smooth operation daily.

The role requires prior experience with homeless populations, the ability to work independently, crisis judgment, and the physical ability to climb stairs and move items up to 25 lbs. Schedule: Monday–Friday with various shifts.

Qualifications

• Experience working with homeless individuals or families, disabilities or other at-risk populations
• Ability to work alone and handle crises with good judgment, adequate communication skills – both written and oral
• Must be able to occasionally ascend/descend stairs up to three or more sets, frequently move equipment weighing up to 25 lbs., and remain in a stationary position 50% of the time

Responsibilities

• Manages the operations of the program during the day.
• Responsible for admitting residents as they enter shelter with Heading Home, and ensuring the appropriateness of each resident for placement at the Shelter
• Responsible for making supplies available, including food for the resident’s snacks and lunches
• Reads and updates staff logs with any and all-important information that occurs during their shift
• Maintains appropriate logs of evening and weekend activities
• Attends scheduled staff meetings
• Adheres to all agency and program policies, procedures and rules
• Performs other tasks as assigned by Program Coordinator

Job description

Heading Home in Boston, MA is seeking a full-time House Manager to run the shelter program under the supervision of the Program Coordinator. You will be available to residents for support and enforce all house rules and policies, ensuring a smooth operation daily.

The role requires prior experience with homeless populations, the ability to work independently, crisis judgment, and the physical ability to climb stairs and move items up to 25 lbs. Schedule: Monday–Friday with various shifts.