Site Supervisor

Hildebrand; Medford (MA); On-site; USD 55,000 - 65,000; Full time

Job summary

Hildebrand in Medford, MA is seeking a Site Supervisor for full-time work at our shelters. The role leads site operations, safety, and service delivery for congregate and scattered-site programs, with supervision of Housing Case Managers and Residential Assistants.

Required are a BA/BS (MSW preferred) and 3–5 years in human services with supervisory experience. This is a hands-on leadership position committed to helping homeless families achieve housing stability.

Qualifications

• BA/BS in Human Services or related field; Masters preferred.
• 3–5 years in human services with supervisory experience.

Responsibilities

• Serve as operational leader of assigned shelter sites, overseeing safety, compliance, emergency preparedness, and daily operations.
• Oversee all case management, rehousing, employment, self-sufficiency, and supportive services at the site.
• Supervise site staff (Housing Case Managers, Residential Assistants) and coordinate intensive services.
• Collaborate with the Director of Shelter Services to address needs of children and adults for housing stability.
• Represent Hildebrand with professionalism and a strong service commitment.

Skills

Case management

Supervision

Leadership

Staff development

Trauma-informed

Education

BA/BS

MSW

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FULL TIME Medford, MA, US

Salary Range: $55,000.00 To $65,000.00 Annually

For more than 30 years, Hildebrand has been solely focused on housing families experiencing homelessness throughout greater Boston. Over that time, we’ve established a strong reputation for reliability and consistency based on our proven theory of change, while remaining flexible to meet the changing needs of our communities. What sets us apart is the lengths we go to in getting to know our family members and their goals as they work to achieve self-sufficiency.

The Site Supervisor leads efforts to ensure Hildebrand's shelters are nurturing, welcoming, trauma-informed environments that support families in improving their circumstances and achieving permanent housing.

We are looking for people to partner with us to achieve our goal of disrupting the cycle of homelessness for greater Boston families

What You Will Do:

Serve as the operational leader of assigned shelter site(s) and is responsible for the overall site-control, safety, security, compliance, emergency preparedness, day-to-day operations, staffing, and service delivery of congregate, consolidated, and scattered site programs.

Provide leadership and oversight of all case management, rehousing, employment, self-sufficiency, and supportive service activities delivered at the site.

Supervise site staff including Housing Case Managers and Residential Assistants, leading intensive service coordination efforts for families with complex needs, serving as the site's Employment Coordinator, supporting Domestic Violence, Sexual Assault, and Human Trafficking (DVSAHT) response efforts, and ensuring compliance with all Hildebrand and EOHLC requirements.

Partner with the Director of Shelter Services to develop and implement programming that addresses the needs of both children and adults residing in shelter, promoting housing stability and economic mobility, and support successful transition to permanent housing.

Be a representative and ambassador of Hildebrand, modeling professionalism, accountability, and a commitment to service at all times.

What You Will Need To Bring:

Education - BA/BS Degree in Human Services, Social Work, Public Administration, Public Health, Nonprofit Management or related field; Preferred - Masters degree in Social Work, Human Services or related field

Experience – 3 to 5 years of experience in a human service environment preferably within family shelter or housing services is required, along with 3 to 5 years of proven effective supervisory experience.

Skills – Demonstrated ability to provide Case Management/Clinical support to the Homeless; Demonstrated ability to evaluate and determine subordinates’ training needs; Demonstrated ability to motivate staff to work effectively; Demonstrated ability to exercise discretion and judgment in handling confidential information; Must be compassionate and patient and continually exhibit a commitment to helping homeless families help themselves