Shelter Resident Advocate & Crisis Support Lead

The Salvation Army USA Central Territory; Warren (MI); On-site; USD 30,000 - 46,000; Full time

Job summary

The Salvation Army USA Central Territory is seeking a dedicated shelter staff member to oversee guests, address immediate needs, and foster a safe shelter environment.

Responsibilities include supervising common areas, de-escalating crises, performing daily checks, handling office duties, and attending trainings. When needed, assist in kitchen duties and cleaning tasks to maintain a clean, orderly facility.

Qualifications

• High School Diploma or GED or equivalent.
• Ability to maintain client confidentiality.
• Strong verbal and written communication skills.

Responsibilities

• Supervise common areas, dorms, lounges, clothing closet, and laundry room.
• De-escalate conflicts and manage crises with clear communication.
• Perform daily resident/security checks on guests and building exteriors.
• General office duties: answering phones, filing, typing, and record keeping.
• Attend trainings and staff meetings as directed.
• Cleaning and janitorial work including laundry and kitchen duties as needed.
• Keep dryer vents clear of dust and lint; floor upkeep throughout facility.
• Stay on duty until replacement arrives.

Skills

Verbal and written communication

Client confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office 365

Teams

SharePoint

Job description

The Salvation Army USA Central Territory is seeking a dedicated shelter staff member to oversee guests, address immediate needs, and foster a safe shelter environment.

Responsibilities include supervising common areas, de-escalating crises, performing daily checks, handling office duties, and attending trainings. When needed, assist in kitchen duties and cleaning tasks to maintain a clean, orderly facility.