Shelter Operations Lead — 24/7 Impact & Growth

brc; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid sick time start day one

3+ weeks paid vacation

12 holidays

403(b) retirement plan

Tuition assistance

Career advancement opportunities

Job summary

BRC is seeking a Shift Supervisor to lead frontline staff and oversee shelter operations, ensuring safety and policy compliance. This full-time role is designed for someone who can manage daily activities and maintain documentation standards across shifts.

The ideal candidate has a high school diploma or GED, supervisory experience, and familiarity with homelessness services. CPR/First Aid certifications (or willingness to obtain) are required or pursued upon hire.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree preferred.
• Experience working in homeless shelters or similar settings preferred.
• At least one year of supervisory or lead experience preferred.
• First Aid and Fire Safety certifications required (or willingness to obtain).
• CPR certification required (or willingness to obtain).

Responsibilities

• Supervise Community Technicians and operations support staff.
• Oversee daily shelter operations, ensuring safety, security, and fire safety compliance.
• Ensure staff follow all agency policies, procedures, and documentation standards.
• Review and maintain accurate records, reports, and clinical notes.
• Respond to incidents and provide guidance to staff as needed.
• Participate in weekly program and leadership meetings.
• Provide emergency First Aid/CPR assistance when required.
• Perform related duties as assigned.

Skills

Supervisory experience

Documentation skills

Computer literacy

First Aid/CPR

Education

High School Diploma or GED

Bachelor’s degree preferred

Job description

BRC is seeking a Shift Supervisor to lead frontline staff and oversee shelter operations, ensuring safety and policy compliance. This full-time role is designed for someone who can manage daily activities and maintain documentation standards across shifts.

The ideal candidate has a high school diploma or GED, supervisory experience, and familiarity with homelessness services. CPR/First Aid certifications (or willingness to obtain) are required or pursued upon hire.