Shelter Operations & Client Care Associate

Illumination-Health-Home; Santa Ana (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision

Life, AD&D, LTD

Employee Assistance Program

Professional Development Reimbursement

401K with Company Matching

Paid time off 10 days

Paid sick leave 6 days

Paid holidays 10 days

PSFL eligibility

Job summary

Illumination Health + Home seeks a Facility Services Associate to address immediate shelter needs, assist with intakes, and coordinate with shelter staff. The role includes maintaining clean, safe shelters and supporting residents with basic amenities and resources.

Responsibilities cover client care, site safety, chore completion, and collaboration with staff to ensure high standards.

Qualifications

• High School Diploma or equivalent.
• Basic computer skills, including email and data summarization in spreadsheets.
• Valid CA Driver’s License and eligibility for company vehicle insurance.
• Bilingual in English and Spanish.
• 1 year relevant experience.

Responsibilities

• Assist with client intakes by cleaning and preparing rooms for new families entering the family shelters.
• Check in with clients on-site and perform walk-throughs of family shelters to ensure client safety and welfare.
• Address any after-hours client concerns and inform management as necessary.
• Communicate after hour emergencies to management.
• Conduct curfew checks throughout all shelter locations.
• Monitor sites for any safety concerns.
• Ensure daily chores are completed and shelter participants maintain a clean living environment.
• Work collaboratively with shelter staff to ensure room checks are kept up to shelter standards.
• Assist with distributing donations throughout all shelter sites.
• Perform general cleaning of all shelters, including sweeping, mopping, wiping, and vacuuming, and updating cleaning logs.

Skills

Basic computer skills

Bilingual English/Spanish

Customer service

Time management

Education

High School Diploma or equivalent

Tools

Driver's License (CA)

Job description

Illumination Health + Home seeks a Facility Services Associate to address immediate shelter needs, assist with intakes, and coordinate with shelter staff. The role includes maintaining clean, safe shelters and supporting residents with basic amenities and resources.

Responsibilities cover client care, site safety, chore completion, and collaboration with staff to ensure high standards.