Facility Services Associate

Illumination-Health-Home; Santa Ana (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision

Life, AD&D, LTD

Employee Assistance Program

Professional Development Reimbursement

401K with Company Matching

Paid time off 10 days

Paid sick leave 6 days

Paid holidays 10 days

PSFL eligibility

Job summary

Illumination Health + Home seeks a Facility Services Associate to address immediate shelter needs, assist with intakes, and coordinate with shelter staff. The role includes maintaining clean, safe shelters and supporting residents with basic amenities and resources.

Responsibilities cover client care, site safety, chore completion, and collaboration with staff to ensure high standards.

Qualifications

• High School Diploma or equivalent.
• Basic computer skills, including email and data summarization in spreadsheets.
• Valid CA Driver’s License and eligibility for company vehicle insurance.
• Bilingual in English and Spanish.
• 1 year relevant experience.

Responsibilities

• Assist with client intakes by cleaning and preparing rooms for new families entering the family shelters.
• Check in with clients on-site and perform walk-throughs of family shelters to ensure client safety and welfare.
• Address any after-hours client concerns and inform management as necessary.
• Communicate after hour emergencies to management.
• Conduct curfew checks throughout all shelter locations.
• Monitor sites for any safety concerns.
• Ensure daily chores are completed and shelter participants maintain a clean living environment.
• Work collaboratively with shelter staff to ensure room checks are kept up to shelter standards.
• Assist with distributing donations throughout all shelter sites.
• Perform general cleaning of all shelters, including sweeping, mopping, wiping, and vacuuming, and updating cleaning logs.

Skills

Basic computer skills

Bilingual English/Spanish

Customer service

Time management

Education

High School Diploma or equivalent

Tools

Driver's License (CA)

Job description

“Every person deserves compassion, dignity, and the safety of a place to call home.”

Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IF currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Pay is $24/hour. Monday - Friday 9:30am-6:00pm.

Role

The Facility Services Associate is responsible for addressing clients’ immediate shelter needs, providing support and resources to ensure their safety and comfort. This included assisting with intake procedures, coordinating with shelter staff, and providing basic amenities as needed.

Additionally, the associate will maintain the cleanliness and orderliness of the multiple shelters, ensuring a safe and welcoming environment for all clients. The role requires a proactive approach to problem solving and commitment to supporting clients through their immediate housing challenges.

Responsibilities

Client Care:

• Assist with client intakes by cleaning and preparing rooms for new families entering the family shelters.
• Check in with clients on-site and perform walk-throughs of family shelters to ensure client safety and welfare.
• Address any after-hours client concerns and inform management as necessary.
• Communicate after hour emergencies to management.
• Conduct curfew checks throughout all shelter locations.
• Monitor sites for any safety concerns.
• Ensure daily chores are completed and shelter participants maintain a clean-living environment.
• Work collaboratively with shelter staff to ensure room checks are kept up to shelter standards.
• Assist with distributing donations throughout all shelter sites.

Facility Upkeep:

• Perform general cleaning of all shelters, including sweeping, mopping, wiping, and vacuuming, and updating cleaning logs.
• Dispose of all trash accumulated within the facility.
• Ensure shelters are stocked with necessary items.
• Visit various sites.

Expectations

Demonstrate a commitment to Illumination Health + Home's mission and core values, while developing and maintaining respect and harmony with all employees and management.

Must demonstrate the ability to motivate staff, grasp new skills/procedures and foster a positive attitude toward changes while displaying respect towards clients and others.

Set and maintain healthy boundaries with clients.

Answer phone calls and emails in a professional and timely manner.

Must comply with Illumination Health + Home dress code policy

Exercise good judgement and utilize best practices when working with clients.

Acts in an ethical manner reflecting core values of integrity, transparency, accountability, respect and responsibility.

Models’ openness, honesty and accountability to colleagues, volunteers, donors and all others involved with Illumination Health + Home.

Must maintain confidentiality of work-related information and materials.

Must accept personal responsibility and accountability for performance of duties.

Possess a full understanding of the needs of the low-income/homeless population

Effectively using interpersonal and communications skills including tact and diplomacy.

Ability to work with a multidisciplinary team, clients, and general public

Ability to work independently, manage time effectively, prioritize and exercise good judgment with minimal supervision.

Maintain and execute confidential information according to HIPAA standards

Uphold Illumination Foundation’s Guiding Principles of Integrity, Humility, Sustainable, Compassion, Quest for Knowledge and Critical Thinking, Client-Centered Care, Innovation,

Advocacy, and Stewardship and Compliance.

Preferred Experience/Minimum Qualifications

• High School Diploma or equivalent.
• Basic computer skills, including the ability to send and receive emails and summarize data in spreadsheets.
• Valid CA Driver’s License and eligibility for company vehicle insurance.
• Bilingual in English and Spanish.
• 1 year relevant experience.

Benefits

• Medical Insurance fundedby Illumination Health + Home(Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Health + Home
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 10days vacation PTO/year
• 6 days sick PTO/year
• 10 days holiday PTO/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans