Shelter Guest Services Specialist – Safety & Support

Thewillowoaksacademy; Omaha (NE); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental, vision, and STD are covered 0

SIMPLE IRA with 3% match

Paid PTO

11 paid holidays

Free Planet Fitness membership at 38th

Free on-site lunches

Monthly employee engagement activities

Job summary

Stephen Center in Omaha is seeking a dedicated Shelter Guest Services professional to oversee resident care and safety within the shelter. The role supports clients with daily needs, coordinates with case managers, and maintains accurate records and logs to ensure orderly operations.

The position requires a High School diploma or GED, physical stamina for periodic lifting and movement, and a professional, trauma-informed approach in assisting residents.

Qualifications

• High School diploma or GED required.
• Ability to sit, stand, kneel, push and pull periodically.
• Ability to lift up to 20 pounds periodically.
• Abides by all program procedures, policies, and requirements.

Responsibilities

• Ensure all safety and security guidelines are followed.
• Advocate for clients and assist with medical, dental, transportation, mental health referrals, and other needs.
• Log client medications and maintain medication logs.
• Collaborate with case managers to collect data at entry and exit information.
• Complete intakes for eligible individuals and conduct assessments as needed.
• Maintain bed availability, client count, and intake numbers; report to leadership.
• Conduct roll-calls in the evenings and inspect shelter area for order and cleanliness.
• Answer calls and distribute messages to clients; keep records current.
• Perform daily shift reports and related duties to support operations.

Education

High School diploma or GED

Job description

Stephen Center in Omaha is seeking a dedicated Shelter Guest Services professional to oversee resident care and safety within the shelter. The role supports clients with daily needs, coordinates with case managers, and maintains accurate records and logs to ensure orderly operations.

The position requires a High School diploma or GED, physical stamina for periodic lifting and movement, and a professional, trauma-informed approach in assisting residents.