P/T Shelter Guest Services

Thewillowoaksacademy; Omaha (NE); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

SIMPLE IRA with 3% match

Paid PTO

Life Insurance

11 paid holidays

Planet Fitness membership

Free on-site lunches

Employee engagement activities

Job summary

Stephen Center is seeking a part-time Shelter Guest Services staff member for weekends in Omaha to assist residents, answer questions, and maintain logs while following safety guidelines. You will coordinate with case managers, support client needs and ensure a welcoming, secure shelter environment.

The role requires a High School diploma or GED, professionalism, trauma-informed approach and the ability to work weekends.

Qualifications

• High School diploma or GED required.
• Trauma-informed approach and professional boundaries.
• Ability to work weekends and be available for shift coverage.

Responsibilities

• Ensure safety and security guidelines are followed.
• Advocate for clients and assist with medical, transportation and referrals.
• Log medications, maintain records and incident reports.
• Answer calls, distribute messages and keep client records up to date.
• Coordinate with case managers and participate in program operations.

Education

High School diploma or GED

Job description

StephenCenter has served homeless and low-income individuals in Omaha since1984 with the mission to partner with the community, families andindividuals to overcome homelessness, addiction and poverty. ThePettigrew Emergency Shelter and Permanent Supportive Housing offeringsprovide safe and secure housing while individuals and families completean assessment of permanent housing options. All Stephen Center residentshave access to dual diagnosis support services via the HEROaddiction/recovery program. 100% of Stephen Center shelter supportivehousing participants are living in poverty. Housing transition supportidentifies poverty barriers that may impact one’s ability to achieve ormaintain permanent housing through case management, life skills, andbehavioral health services. Stephen Center serves approximately 250people daily in all programs.

Purpose:

Shelter Guest Services P/T Weekends

The Shelter Guest Services is responsible for the care and oversight ofthe clients residing in the shelter.Staff has the opportunity to direct clients by assisting them withquestions, problems and emergencies.Other duties include maintaining accurate logs, filing out incidentreports and other necessary paperwork.

Key Responsibilities:

• Ensureall safety and security guidelines are followed.
• Advocateon behalf of the clients in addition to addressing the needs of theclients including but not limited to medical and dental appointments, transportation,mental health referrals, job leads, etc.
• Monitorand maintain appropriate client behavior using shelter rules asguidelines.Initiate appropriateconsequences as necessary
• Logclient’s medication that includes counting medication upon arrival andmonitoring daily intake.Updatemedication logs
• Keephallways and rooms clean and orderly.
• Assist/directclients to follow through with chores
• Addressclient and community partner inquiries promptly and accurately
• Answerincoming calls, distribute messages for clients
• Keepup to date and accurate records of current clients
• Collaboratewith case managers in collecting data from clients at entry and exitinformation upon departure
• Accuratelymaintain and monitor ban list
• Generate incident reports as necessary
• Clearly and accurately communicate withleadership regarding bed availability, client count and client intakes
• Contact and coordinate emergencypersonnel when necessary
• Perform all other related duties asassigned.
• Conduct Roll-call in the evenings,inspect shelter area for order and cleanliness
• Complete telephone assessment todetermine client eligibility
• Complete intakes for eligible individuals
• Complete UA and alcohol test on currentand potential clients.
• Complete hourly shift report
• Participate in cross-training within theHERO Program to support overnight coverage needs and ensure continuity ofoperations, as applicable.
• Perform additional duties as assigned tosupport program operations, client care, and organizational needs.

PositionRequirements

· High Schooldiploma or GED required

· Sitting -Periodically

· Standing/Walking- Periodically

· Kneeling–Periodically

· Pushing/Pulling–Periodically

· Lifting up to20 pounds - Periodically

· Conducts self in a manner ofprofessionalism that is conducive to recovery from mental illness, co-occurringdisorders and overall wellness. This includes working in a Trauma informedmanner, and maintaining excellent personal and professional boundaries withclients.

· Abides by all specific program and Agencyprocedures, policies, and requirements.

· An authentic and honest employee plays a key role inthe client’s recovery. Often, an employee will inadvertently become a rolemodel for the client, regardless of whether an employee has direct contact withclients on a daily basis.Therefore,Stephen Center employees will conduct themselves with honesty and integrity.

· Work environment characteristics described here arerepresentative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

While performing the duties of this job, theemployee is not exposed to weather conditions. The noise level in the work environment isusually moderate.

Great health benefits:

Medical

Dental, vision, and STD are covered 100%

Pay: $17-$19 per hour

Other Benefits include:

• SIMPLE IRA with 3% match
• Paid PTO
• Complimentary Life Insurance, Accidental Death/Dismemberment Insurance
• 11 paid holidays
• Free Planet Fitness membership to 38th & L location-$120 value!
• Free on-site lunches
• Monthly employee engagement activities, recognition opportunities and more!!

Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines.

Stephen Center is an Equal Opportunity Employer.

Thank you for your interest in Stephen Center!