F/T Shelter Guest Services

Thewillowoaksacademy; Omaha (NE); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental, vision, and STD are covered 0

SIMPLE IRA with 3% match

Paid PTO

11 paid holidays

Free Planet Fitness membership at 38th

Free on-site lunches

Monthly employee engagement activities

Job summary

Stephen Center in Omaha is seeking a dedicated Shelter Guest Services professional to oversee resident care and safety within the shelter. The role supports clients with daily needs, coordinates with case managers, and maintains accurate records and logs to ensure orderly operations.

The position requires a High School diploma or GED, physical stamina for periodic lifting and movement, and a professional, trauma-informed approach in assisting residents.

Qualifications

• High School diploma or GED required.
• Ability to sit, stand, kneel, push and pull periodically.
• Ability to lift up to 20 pounds periodically.
• Abides by all program procedures, policies, and requirements.

Responsibilities

• Ensure all safety and security guidelines are followed.
• Advocate for clients and assist with medical, dental, transportation, mental health referrals, and other needs.
• Log client medications and maintain medication logs.
• Collaborate with case managers to collect data at entry and exit information.
• Complete intakes for eligible individuals and conduct assessments as needed.
• Maintain bed availability, client count, and intake numbers; report to leadership.
• Conduct roll-calls in the evenings and inspect shelter area for order and cleanliness.
• Answer calls and distribute messages to clients; keep records current.
• Perform daily shift reports and related duties to support operations.

Education

High School diploma or GED

Job description

Stephen Center has served homeless and low-income individuals in Omaha since 1984 with the mission to partner with the community, families and individuals to overcome homelessness, addiction and poverty. The Pettigrew Emergency Shelter and Permanent Supportive Housing offerings provide safe and secure housing while individuals and families complete an assessment of permanent housing options. All Stephen Center residents have access to dual diagnosis support services via the HERO addiction/recovery program. 100% of Stephen Center shelter supportive housing participants are living in poverty. Housing transition support identifies poverty barriers that may impact one’s ability to achieve or maintain permanent housing through case management, life skills, and behavioral health services. Stephen Center serves approximately 250 people daily in all programs.

Purpose:

Job Posting OPEN

Shelter Guest Services F/T

Stephen Center has served homeless and low-income individuals in Omaha since 1984 with the mission to partner with the community, families and individuals to overcome homelessness, addiction and poverty. The Pettigrew Emergency Shelter and Permanent Supportive Housing offerings provide safe and secure housing while individuals and families complete an assessment of permanent housing options. All Stephen Center residents have access to dual diagnosis support services via the HERO addiction/recovery program. 100% of Stephen Center shelter supportive housing participants are living in poverty. Housing transition support identifies poverty barriers that may impact one’s ability to achieve or maintain permanent housing through case management, life skills, and behavioral health services. Stephen Center serves approximately 250 people daily in all programs.

Purpose:

The Shelter Guest Services is responsible for the care and oversight ofthe clients residing in the shelter.Staff has the opportunity to direct clients by assisting them withquestions, problems and emergencies.Other duties include maintaining accurate logs, filing out incidentreports and other necessary paperwork.

Key Responsibilities:

• Ensureall safety and security guidelines are followed.
• Advocateon behalf of the clients in addition to addressing the needs of theclients including but not limited to medical and dental appointments, transportation,mental health referrals, job leads, etc.
• Monitorand maintain appropriate client behavior using shelter rules asguidelines.Initiate appropriateconsequences as necessary
• Logclient’s medication that includes counting medication upon arrival andmonitoring daily intake.Updatemedication logs
• Keephallways and rooms clean and orderly.
• Assist/directclients to follow through with chores
• Addressclient and community partner inquiries promptly and accurately
• Answerincoming calls, distribute messages for clients
• Keepup to date and accurate records of current clients
• Collaboratewith case managers in collecting data from clients at entry and exitinformation upon departure
• Accuratelymaintain and monitor ban list
• Generate incident reports as necessary
• Clearly and accurately communicate withleadership regarding bed availability, client count and client intakes
• Contact and coordinate emergencypersonnel when necessary
• Perform all other related duties asassigned.
• Conduct Roll-call in the evenings,inspect shelter area for order and cleanliness
• Complete telephone assessment todetermine client eligibility
• Complete intakes for eligible individuals
• Complete UA and alcohol test on currentand potential clients.
• Complete hourly shift report
• Participate in cross-training within theHERO Program to support overnight coverage needs and ensure continuity ofoperations, as applicable.
• Perform additional duties as assigned tosupport program operations, client care, and organizational needs.

PositionRequirements

• High School diploma or GED required
• Sitting -Periodically
• Standing/Walking- Periodically
• Kneeling–Periodically
• Pushing/Pulling–Periodically
• Lifting up to20 pounds - Periodically
• Conducts self in a manner ofprofessionalism that is conducive to recovery from mental illness, co-occurringdisorders and overall wellness. This includes working in a Trauma informedmanner, and maintaining excellent personal and professional boundaries withclients.
• Abides by all specific program and Agencyprocedures, policies, and requirements.
• An authentic and honest employee plays a key role inthe client’s recovery. Often, an employee will inadvertently become a rolemodel for the client, regardless of whether an employee has direct contact withclients on a daily basis.Therefore,Stephen Center employees will conduct themselves with honesty and integrity.
• Work environment characteristics described here arerepresentative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

While performing the duties of this job, theemployee is not exposed to weather conditions. The noise level in the work environment isusually moderate.

Great health benefits:

• Medical
• Dental, vision, and STD are covered 100%
• Pay: $17-$19 per hour
• SIMPLE IRA with 3% match
• Paid PTO
• Complimentary Life Insurance, Accidental Death/Dismemberment Insurance
• 11 paid holidays
• Free Planet Fitness membership to 38th & L location-$120 value!
• Free on-site lunches
• Monthly employee engagement activities, recognition opportunities and more!!
• Stephen Center offers competitive salaries and a full array of benefits commensurate with NAM Guidelines.

Stephen Center is an Equal Opportunity Employer.

Thank you for your interest in Stephen Center!