Overnight Guest Specialist – Trauma‑Informed Shelter

Thewillowoaksacademy; Omaha (NE); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, dental, vision - 100% employer paid

SIMPLE IRA with 3% match

Paid PTO

Complimentary Life Insurance

11 paid holidays

Free gym membership

Monthly employee engagement activities

Job summary

Thewillowoaksacademy in Omaha, NE is seeking a Programmatic Overnight Guest Specialist to provide overnight support across the HERO Residential Treatment Program and Emergency Shelter. This role ensures a safe, welcoming environment for individuals experiencing homelessness and substance use disorders.

The position involves client supervision, crisis response, and maintaining program structure. Ideal candidates should have a High School Diploma or GED and experience in human services. The role offers a pay range of $19-$21 per hour and several benefits.

Qualifications

• Experience in human services, behavioral health, or related field preferred.
• Ability to work independently while maintaining accountability.
• Strong commitment to trauma-informed care and person-centered services.

Responsibilities

• Maintain a safe and structured environment for clients.
• Supervise clients using de-escalation techniques.
• Complete necessary documentation, including incident reports.

Skills

Interpersonal communication

Crisis management

Organizational skills

Trauma-informed care

Education

High School Diploma or GED

Job description

Thewillowoaksacademy in Omaha, NE is seeking a Programmatic Overnight Guest Specialist to provide overnight support across the HERO Residential Treatment Program and Emergency Shelter. This role ensures a safe, welcoming environment for individuals experiencing homelessness and substance use disorders.

The position involves client supervision, crisis response, and maintaining program structure. Ideal candidates should have a High School Diploma or GED and experience in human services. The role offers a pay range of $19-$21 per hour and several benefits.