Shelter Front Desk & Resources Liaison

City Care Inc; Oklahoma City (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

City Care Inc. is seeking a compassionate front-desk administrator to support shelter operations and connect guests with housing resources.

The role blends customer service, clerical work, and teamwork to create a safe, welcoming environment for individuals experiencing homelessness. You will handle calls, reservations, mail, donations, and data entry while collaborating with staff and partners to promote dignity and recovery.

Qualifications

• High School diploma or equivalent.
• Ability to multitask and work under stress.
• Excellent verbal and written communication.
• Computer literate with accurate data entry.
• Current Oklahoma Driver's License.
• Pre-employment background check, driving record, and UA.

Responsibilities

• Answer incoming calls and provide information about shelter services.
• Take, log, and track bed reservation requests.
• Maintain a calm, welcoming reception area.
• Receive, log, and sort mail; manage donations receipts.
• Coordinate with staff on donations and shelter events.
• Assist with clerical duties and data entry.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Crisis de-escalation

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

City Care Inc. is seeking a compassionate front-desk administrator to support shelter operations and connect guests with housing resources.

The role blends customer service, clerical work, and teamwork to create a safe, welcoming environment for individuals experiencing homelessness. You will handle calls, reservations, mail, donations, and data entry while collaborating with staff and partners to promote dignity and recovery.