Compassionate Shelter Support Advocate

City Care Inc.; Tulsa (OK); On-site; USD 19,000 - 26,000; Full time

Job summary

City Care Inc. is hiring an Advocate to support neighbors experiencing unsheltered homelessness through compassion, teamwork, and service coordination.

You will engage with guests, document requests, and navigate community resources to promote housing stability. The role involves reception duties, donations handling, and collaboration with shelter leadership and partners to support events and outreach.

Qualifications

• Must understand the intersection of poverty, homelessness, mental illness, substance use and recovery.
• Skilled in verbal and written communication.
• Computer literate with accurate data entry.
• Strong customer service and communication skills.
• Calm, patient, and respectful demeanor, especially in crisis.
• Able to multitask and handle stressful, complex situations.
• Team player with ability to work toward shared goals.
• Valid Oklahoma driver’s license and reliable transportation.

Responsibilities

• Carry out the mission, vision, and values of City Care.
• Maintain familiarity with community resources and develop a network of partners.
• Encourage guests to engage in services that promote housing stability.
• Provide reception-like hospitality with confidentiality and safety among guests, interns, volunteers, staff, and partners.
• Answer calls and provide information about shelter services.
• Take and document bed reservation requests using established procedures.
• Direct calls or messages to the appropriate staff.
• Maintain a calm, helpful tone with all callers, including those in crisis.
• Receive, log, and sort incoming mail for shelter residents.
• Accept, document, and store incoming donations and deliveries; communicate needs to staff.
• Perform light clerical data entry and filing; update logs.
• Maintain a tidy, welcoming reception space.
• Assist with special projects for shelter leadership and fundraising tasks.
• Coordinate with development and resource teams for shelter tours and events.

Skills

Verbal & written communication

Customer service

Calm, patient demeanor

Multitasking

Teamwork

Driver's license

Reliable transportation

Data entry accuracy

Education

High School diploma or equivalent

Tools

Data entry software

Job description

City Care Inc. is hiring an Advocate to support neighbors experiencing unsheltered homelessness through compassion, teamwork, and service coordination.

You will engage with guests, document requests, and navigate community resources to promote housing stability. The role involves reception duties, donations handling, and collaboration with shelter leadership and partners to support events and outreach.