Community Shelter Support Advocate

City Care Inc; Tulsa (OK); On-site; USD 19,000 - 28,000; Full time

Job summary

City Care is seeking a compassionate receptionist to support shelter guests in Tulsa. The role involves answering calls, sharing information about shelter services, and guiding guests toward available resources with a calm and respectful approach.

The position requires strong communication, empathy, and the ability to multitask in a fast-paced environment. Weekday and weekend shifts are available, with a focus on providing reliable, client-centered service.

Qualifications

• High School diploma or equivalent, plus reliable transportation.
• Strong written and verbal communication skills.
• Ability to maintain professionalism and empathy in crisis situations.
• Experience in customer service or front-desk roles is a plus.

Responsibilities

• Answer incoming calls and provide information about shelter services.
• Take and document bed reservation requests using established procedures.
• Log, sort, and manage incoming mail for shelter residents.
• Coordinate with staff on donations and shelter events as needed.
• Maintain a tidy, welcoming reception space and assist with light clerical tasks.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Crisis calmness

Team player

Education

High School diploma or equivalent

Job description

City Care is seeking a compassionate receptionist to support shelter guests in Tulsa. The role involves answering calls, sharing information about shelter services, and guiding guests toward available resources with a calm and respectful approach.

The position requires strong communication, empathy, and the ability to multitask in a fast-paced environment. Weekday and weekend shifts are available, with a focus on providing reliable, client-centered service.