Shelter Front Desk & Community Resource Advocate

City Care Inc; Tulsa (OK); On-site; USD 20,000 - 28,000; Full time

Job summary

City Care Inc in Tulsa, OK seeks an Advocate to help neighbors facing unsheltered homelessness by navigating services, coordinating shelter operations, and supporting fundraising and events. You will engage with guests, log bed reservations, and maintain a welcoming reception space.

The role emphasizes empathy, trauma-informed care, and teamwork. Strong communication, data entry skills, and a valid Oklahoma driver's license are required; Spanish or other language skills are a plus.

Qualifications

• Values City Care: People First, Whole Care, Activists for the Overlooked, United in Collaboration, Unrelenting Commitment.
• Understanding of the complexity of the intersection of poverty, homelessness, mental illness, substance use and recovery.
• Skilled in verbal and written communication.
• Computer literate, resulting in error-free data entry.
• Strong communication and customer service skills.
• A calm, patient, and respectful demeanor, especially with individuals in crisis.
• Ability to multitask and handle stressful and complex situations.
• Ability to work as a member of a team to accomplish shared goals.
• High School diploma or equivalent.
• Current Oklahoma Driver's License
• Reliable transportation.
• Preferred: Prior nonprofit/shelter/customer service experience; trauma-informed care; bilingual; BHCM-I/II; PRSS Certification; Associate's Degree, or equivalent lived/work experience.

Responsibilities

• Carry out the mission, vision, and values of City Care.
• Maintain familiarity with community resources and develop a network of collaborative partners.
• Encourage guests to engage in services that promote housing stability.
• Participate in a culture of professional hospitality, confidentiality, teamwork, and safety among guests, interns, volunteers, staff, and partners.
• Answer incoming calls and provide information about shelter services.
• Take and document bed reservation requests using established procedures.
• Direct calls or messages to the appropriate staff.
• Maintain a calm, helpful tone with all callers, including those in crisis.
• Receive, log, and sort incoming mail for shelter residents.
• Accept, document, and store incoming donations and deliveries appropriately.
• Communicate with staff regarding large or urgent donations.
• Provide donation receipts as needed.
• Perform light clerical duties such as data entry, filing, and updating logs.
• Maintain a tidy, welcoming reception space.
• Assist with occasional special projects or tasks as assigned by shelter leadership.
• Coordination with the development team to assist with fundraising tasks and shelter tours as needed.
• Coordination with the resource coordinator to assist with shelter events and activities for guests.

Skills

People First

Whole Care

Activists for the Overlooked

United in Collaboration

Unrelenting Commitment

Verbal communication

Written communication

Data entry

Customer service

Calm under pressure

Teamwork

High School diploma

Oklahoma Driver's License

Reliable transportation

Nonprofit experience

Trauma-informed care

Bilingual (Spanish or other)

Education

High School diploma or equivalent

Associate's Degree (preferred)

Tools

Computer literacy

Job description

City Care Inc in Tulsa, OK seeks an Advocate to help neighbors facing unsheltered homelessness by navigating services, coordinating shelter operations, and supporting fundraising and events. You will engage with guests, log bed reservations, and maintain a welcoming reception space.

The role emphasizes empathy, trauma-informed care, and teamwork. Strong communication, data entry skills, and a valid Oklahoma driver's license are required; Spanish or other language skills are a plus.