Administrative Support Advocate

City Care Inc.; Tulsa (OK); On-site; USD 19,000 - 26,000; Full time

Job summary

City Care Inc. is hiring an Advocate to support neighbors experiencing unsheltered homelessness through compassion, teamwork, and service coordination.

You will engage with guests, document requests, and navigate community resources to promote housing stability. The role involves reception duties, donations handling, and collaboration with shelter leadership and partners to support events and outreach.

Qualifications

• Must understand the intersection of poverty, homelessness, mental illness, substance use and recovery.
• Skilled in verbal and written communication.
• Computer literate with accurate data entry.
• Strong customer service and communication skills.
• Calm, patient, and respectful demeanor, especially in crisis.
• Able to multitask and handle stressful, complex situations.
• Team player with ability to work toward shared goals.
• Valid Oklahoma driver’s license and reliable transportation.

Responsibilities

• Carry out the mission, vision, and values of City Care.
• Maintain familiarity with community resources and develop a network of partners.
• Encourage guests to engage in services that promote housing stability.
• Provide reception-like hospitality with confidentiality and safety among guests, interns, volunteers, staff, and partners.
• Answer calls and provide information about shelter services.
• Take and document bed reservation requests using established procedures.
• Direct calls or messages to the appropriate staff.
• Maintain a calm, helpful tone with all callers, including those in crisis.
• Receive, log, and sort incoming mail for shelter residents.
• Accept, document, and store incoming donations and deliveries; communicate needs to staff.
• Perform light clerical data entry and filing; update logs.
• Maintain a tidy, welcoming reception space.
• Assist with special projects for shelter leadership and fundraising tasks.
• Coordinate with development and resource teams for shelter tours and events.

Skills

Verbal & written communication

Customer service

Calm, patient demeanor

Multitasking

Teamwork

Driver's license

Reliable transportation

Data entry accuracy

Education

High School diploma or equivalent

Tools

Data entry software

Job description

Description

City Care exists to do the work few others are willing to do. We believe in the intrinsic value of every person.

It is with love and compassion that we walk alongside neighbors who are often overlooked in our community. We provide food for the hungry, relief for the hurting, and hold space for complete restoration of lives that have gotten off course. With enough endurance, we witness, firsthand, remarkable stories of transformation.

Still reading? Great! Now more about the position.

City Care is searching for the right person with a knack for seeing great potential in others and working as part of a team with the shared goal of motivating change toward that potential. This Advocate will understand the complexity of the intersection of poverty, homelessness, mental illness and substance use for our neighbors experiencing unsheltered homelessness.

Key Responsibilities

• Carry out the mission, vision, and values of City Care.
• Maintain familiarity with community resources and develop a network of collaborative partners.
• Encourage guests to engage in services that promote housing stability.
• Participate in a culture of professional hospitality, confidentiality, teamwork, and safety among guests, interns, volunteers, staff, and partners.
• Answer incoming calls and provide information about shelter services.
• Take and document bed reservation requests using established procedures.
• Direct calls or messages to the appropriate staff.
• Maintain a calm, helpful tone with all callers, including those in crisis.
• Receive, log, and sort incoming mail for shelter residents.
• Accept, document, and store incoming donations and deliveries appropriately.Communicate with staff regarding large or urgent donations.
• Provide donation receipts as needed.
• Perform light clerical duties such as data entry, filing, and updating logs.
• Maintain a tidy, welcoming reception space.
• Assist with occasional special projects or tasks as assigned by shelter leadership.
• Coordination with the development team to assist with fundraising tasks and shelter tours as needed.
• Coordination with the resource coordinator to assist with shelter events and activities for guests.

Requirements

Skills & Experience

• Embody City Care Values of 1. People First 2. Whole Care 3. Activists for the Overlooked 4. United in Collaboration 5. Unrelenting Commitment
• Understanding of the complexity of the intersection of poverty, homelessness, mental illness, substance use and recovery
• Skilled in verbal and written communication
• Computer literate, resulting in error-free data entry
• Strong communication and customer service skills
• A calm, patient, and respectful demeanor, especially with individuals in crisis
• Ability to multitask and handle stressful and complex situation
• Ability to work as a member of a team to accomplish shared goals
• High School diploma or equivalent
• Current Oklahoma Driver's License
• Reliable transportation

Preferred

• Prior experience in nonprofit, shelter, or customer service settings
• Familiarity with trauma-informed care or working with vulnerable populations
• Bilingual (Spanish or other common local language)
• BHCM-I or II; PRSS Certification; Associate's Degree, or equivalent, lived or work experience

Full Time / Part-Time

Weekday and Weekend Shifts Available

Salary: $17 per hour