Sheetfed Field Service Technician | Mechatronics Expert

Heidelberger Druckmaschinen AG; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) plan with employer match

Life insurance

Vacation and personal time off

6 company holidays

Floating holidays

Job summary

Heidelberg USA is seeking a Field Service Technician – Sheetfed to install, troubleshoot, repair, and train customers on Heidelberg equipment. The role requires hands-on knowledge of control systems and maintenance processes, with collaboration across installation teams and the service desk.

Based in Detroit, MI or surrounding area, you will travel about 50% to client sites, perform maintenance, conduct inspections, and ensure equipment operates to contract standards.

Qualifications

• Experience working on printing or similar equipment, preferably Heidelberg.
• Willing to travel about 50% of the time.
• 3-5 years of experience working on bindery equipment.
• Mechanical or mechatronics background.
• Proficient with Microsoft Office.
• Strong communication and customer service skills.
• Regular attendance and punctuality required.
• Over-time or weekend work may be required.

Responsibilities

• Troubleshoot, repair, conduct maintenance & train on Sheetfed equipment via charge service.
• Troubleshoot, repair, conduct maintenance & train on Sheetfed equipment under service contract/warranty.
• Collaborate with riggers to install equipment and handle moves per sales requests.
• Complete SS36 inspections and document with photos for records and compliance.
• Demonstrate value of Heidelberg service to customers to support revenue growth.
• Communicate clearly, both verbally and in writing, with customers and colleagues.
• Complete all paperwork in a timely manner (expenses, timesheets, reports, training).

Skills

Sheetfed equipment experience

Travel 50%

Mechanical/mechatronics

MS Office

Customer service skills

Hands-on/hand tools

Punctuality

OT/weekend availability

Tools

Microsoft Office Suite

Job description

Heidelberg USA is seeking a Field Service Technician – Sheetfed to install, troubleshoot, repair, and train customers on Heidelberg equipment. The role requires hands-on knowledge of control systems and maintenance processes, with collaboration across installation teams and the service desk.

Based in Detroit, MI or surrounding area, you will travel about 50% to client sites, perform maintenance, conduct inspections, and ensure equipment operates to contract standards.