Field Service Mechatronic Technician – Digital Printing

Heidelberger Druckmaschinen AG; St. Louis (MO); On-site; USD 41,328 - 55,104; Full time

Job summary

Heidelberg USA, a trusted partner to the printing industry, seeks a Field Service Mechatronic Technician to install, troubleshoot, repair, and train customers on Digital Jetfire equipment, including Gallus One and Labelfire systems. You will own each assignment and escalate as needed to ensure customer satisfaction and closure of the job.

Travel up to 50–75% is required; a company car is provided. A technical degree is a plus, but not required, with a high school diploma or GED required.

Qualifications

• High School diploma or GED required; technical degree is a plus.
• 5–10 years of field service experience or related work experience.
• Good written and verbal communication skills and customer relations.
• Moderate PC skills (MS Word, Excel, PowerPoint).
• Ability to travel with overnight stays ~50–75% of the time.
• Must pass background and drug screens; clean driving record.

Responsibilities

• Install, troubleshoot, repair and train customers on Digital Jetfire equipment.
• Perform mechanical/electrical servicing and on-site inspections.
• Document work and complete required paperwork promptly.
• Coordinate with riggers for installation and equipment moves.

Skills

Customer relations

Written & verbal communication

MS Word/Excel/PowerPoint

Ability to travel 50-75%

Safety compliance

Background check & drug screen

Clean driving record

Education

High School diploma or GED

Technical degree is a plus

Job description

Heidelberg USA, a trusted partner to the printing industry, seeks a Field Service Mechatronic Technician to install, troubleshoot, repair, and train customers on Digital Jetfire equipment, including Gallus One and Labelfire systems. You will own each assignment and escalate as needed to ensure customer satisfaction and closure of the job.

Travel up to 50–75% is required; a company car is provided. A technical degree is a plus, but not required, with a high school diploma or GED required.