Traveling Field Service Technician, Postpress Equipment

Heidelberger Druckmaschinen AG; Atlanta (GA); On-site; USD 65,250 - 79,750; Full time

Job summary

Heidelberg USA seeks a Field Service Technician to travel to customer sites within the region, performing on-site setup, installation and repair of Heidelberg Postpress equipment including Polar Cutters and Stahl Folders. You will take ownership of each assignment and escalate when necessary to ensure customer satisfaction and on-time closure.

You will troubleshoot mechanical and electrical faults, provide operator training, and work with qualified riggers during installs.

Qualifications

• Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology.
• Minimum two years in field service servicing complex electro‑mechanical devices and high demand customer locations.
• Willing to travel up to 75% and occasional weekends.
• Ability to communicate effectively with customers and team.

Responsibilities

• Perform mechanical/electrical troubleshooting of Heidelberg Postpress bindery equipment.
• Conduct maintenance and training on Heidelberg Postpress commercial bindery equipment.
• Work with assigned qualified riggers to install and/or move new or used equipment.
• Return all parts noted as unused, out of box failures, wrong part sent, etc.
• Complete all paperwork in a timely manner (expenses, time sheets, online training, car maintenance, etc.).
• Keep dispatch team informed on time estimates and changes.
• Provide periodic on-site trouble-shooting and repairs as directed by supervisors.
• Deliver customer operator and equipment maintenance training.

Skills

Customer management

Troubleshooting

Electrical systems

Mechanical aptitude

Training delivery

Communication

Education

Technical degree (2-year)

2+ years field service experience

Tools

Electrical testing equipment

Job description

Heidelberg USA seeks a Field Service Technician to travel to customer sites within the region, performing on-site setup, installation and repair of Heidelberg Postpress equipment including Polar Cutters and Stahl Folders. You will take ownership of each assignment and escalate when necessary to ensure customer satisfaction and on-time closure.

You will troubleshoot mechanical and electrical faults, provide operator training, and work with qualified riggers during installs.