Shared Services Customer Care Lead

Grupo Cosentino; Coral Gables (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan

Paid time off and holidays

Job summary

Cosentino in Coral Gables, FL is hiring a Shared Customer Service Representative to coordinate the customer service team's activities and maintain strong relationships with clients in a fast-paced, multinational environment. The role requires at least 3 years of customer service experience, proficiency with Job Tracker, and a solid background in the Stone, industrial or manufacturing sectors.

You will support order changes, KPI reporting, and cross-functional collaboration.

Qualifications

• Minimum 3 years of customer service experience.
• Experience with Job Tracker.
• Stone, industrial, and manufacturing industry experience.

Responsibilities

• Coordinate and manage daily customer service tasks to maintain relationships.
• Collaborate with the Shared Services Customer Service Manager.
• Plan and delegate work to ensure department functionality.
• Maintain high customer service levels and implement policies.
• Assist with order processing challenges and monitor accuracy.

Skills

Time management

Customer service

Organizational skills

Communication

Decision-making

Education

High School Diploma/GED

Associate Degree in Business

Tools

Microsoft Office

Job description

Cosentino in Coral Gables, FL is hiring a Shared Customer Service Representative to coordinate the customer service team's activities and maintain strong relationships with clients in a fast-paced, multinational environment. The role requires at least 3 years of customer service experience, proficiency with Job Tracker, and a solid background in the Stone, industrial or manufacturing sectors.

You will support order changes, KPI reporting, and cross-functional collaboration.