Shared Customer Service Coral Gables, FL

Grupo Cosentino; Coral Gables (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan

Paid time off

Floating holidays

Job summary

Cosentino is seeking a Shared Customer Service Representative for our Coral Gables, FL shop. You will coordinate a service team, manage orders, and maintain high customer satisfaction in a multinational environment.

The role requires at least 3 years in customer service and experience with Job Tracker, plus proficiency in Microsoft Office. We offer competitive benefits and growth opportunities with Cosentino.

Qualifications

• Minimum 3 years of customer service experience.
• Experience with Job Tracker.
• Stone, industrial, and manufacturing industry experience.
• High School Diploma or GED.
• Associate Degree in Business or related area.
• Proficiency in Microsoft Office (Excel, Outlook, etc.)

Responsibilities

• Coordinate activities of the customer service team to maintain relationships.
• Plan, prioritize, and delegate work tasks to ensure proper function of the department.
• Maintain high customer service levels.
• Implement policies and procedures.
• Assist with complex challenges of order processing.
• Monitor accuracy of Shared Services team members.
• Receive payments for order changes.
• Identify and implement strategies to improve service quality, productivity, and profitability.
• Prepare and deliver KPI analysis of CS team.
• Coordinate and manage customer service projects and initiatives.
• Identify staff training and coaching needs.
• Update Daily Reporting.
• Communicate with local managers.
• Backup support for all team functions.
• Promotes cooperation and commitment within a team to achieve goals.
• Roles and responsibilities may evolve based on business needs.

Skills

Time management

Customer service

Organizational skills

Communication

Decision making

Education

High School Diploma/GED

Associate Degree in Business or related areas

Tools

Job Tracker

Microsoft Office

Job description

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Shared Customer Service Coral Gables, FL

Coral Gables, US

What are we looking for

Would you like to be part of the world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about the distribution of products that inspire the life of many people?

At Stone Systems ( www.stone-systems.com ) we are looking for aShared Customer Service Representative for our shop located inCoral Gables, FL, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do

The Shared Customer Service position coordinates and controls the activities of the customer service team to maintain and enhance customer relationships. They are also responsible for meeting organizational and operational objectives.

Job Expectations:

• Collaborate with the Shared Services Customer Service Manager
• Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
• Maintain high customer service levels
• Implement policies and procedures
• Assist with complex challenges of the order processing
• Monitor accuracy of Shared Services team members
• Receive payments for order changes
• Identify and implement strategies to improve quality of service, productivity, and profitability
• Prepare and deliver KPI analysis of CS team
• Coordinate and manage customer service projects and initiatives
• Identify and address staff training and coaching needs
• Update Daily Reporting
• Communicate with local managers
• Backup support for all team functions
• Promotes cooperation and commitment within a team to achieve goals and deliverables
• Other duties as assigned by management

Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.

What you need to succeed

EXPERIENCE
Required:

• Minimum 3 years of customer service experience
• Experience with Job Tracker
• Stone, industrial, and manufacturing industry experience

EDUCATION
Required:

• High School Diploma/GED
• Associate Degree in Business or related areas

KNOWLEDGE
Required:

• Proficiency in Microsoft Office (Excel, Outlook, etc.)

SKILLS
Required:

• Excellent time management skills and ability to multi-task and prioritize work in an extremely fast-paced environment
• Customer Service oriented
• Strong organizational and planning skills in a fast-paced environment
• Excellent written and verbal communication skills
• Quick decision-making skills and ability to solve problems

What we do offer

You will join a company:

• With an international mindset and presence in 80+ countries
• With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
• In which you will be able to grow your career and develop your leadership skills

Wage Range:
The starting hourly range for this position is between $20-22/hr
Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is also eligible Potential Annual Award depending on individual performance and Company performance, in accordance with the terms of the Company’s plan.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements, including Medical, Dental, and Vision Insurance, Short-term and Long-term Disability and Basic Life and Supplemental Insurance. You will also be eligible to enroll in our 401(k) Retirement Plan, starting the first of the month.
Paid time off:
Vacation time will be accrued monthly and will be subject to change per the Company’s policy updates. 5 days of sick time. Full-time employees will receive 2 floating holidays to use each year. If hired after July 1, employees receive 1 floating holiday to use for that calendar year.
The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.
Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.