Shared Services Advisor - 17242

Seneca Resources Company, LLC; Pensacola (FL); Hybrid; USD 44,000 - 60,000; Full time

Job summary

Seneca Resources is seeking an HR Shared Services Advisor on a contract basis in Pensacola, Florida. The role provides guidance across shared services and supports employee inquiries, including disability claim support, while working a hybrid schedule with three days on-site.

You will coordinate with the vendor and internal teams to resolve inquiries and ensure compliant processes. The position requires strong communication, case management, and process-improvement abilities, plus familiarity

Qualifications

• Knowledge of shared services models and operational efficiency practices.
• Strong problem-solving and process improvement skills.
• Excellent communication and advisory abilities.
• Understanding of compliance and regulatory standards.
• Experience with disability claim processes and customer support.
• Case management for employee inquiries with complex information.
• Reviewing and updating separations in Oracle-HCM.
• Collaborate with vendor, contractors, and advisors handling disability payments.

Responsibilities

• Answer and make phone calls; provide employees with information and guidance.
• Serve as first contact after vendor approves disability claim.
• Handle case management for employee submissions.
• Review and update separations in Oracle-HCM.
• Work closely with vendor, contractors, and advisors processing disability payments.

Skills

Shared services

Process improvement

Problem solving

Communication

Compliance knowledge

Case management

Oracle HCM

Vendor coordination

Job description

HR Shared Services Advisor (Contract)

Location: Pensacola, FL - hybrid (3 days a week onsite)

Pay Rate: $25/hr on W2

A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries.

Required Skill Sets

• Knowledge of shared services models and operational efficiency practices
• Strong problem-solving and process improvement skills
• Excellent communication and advisory abilities
• Understanding of compliance and regulatory standards
• Answering phone calls/making phone calls - providing employees with information and guidance. Once the vendor approves employees’ disability claim, this position is the first point of contact for employees.
• Case management - answering cases that are submitted by employees with sometimes complex information and guidance.
• Other duties: Reviewing and updating separations in Oracle-HCM
• Working closely with vendor, other contractors, and advisors that are processing disability payments

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.