Program Assistant

Seneca Resources; Pensacola (FL); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health benefits

401(k) retirement plans

Job summary

A staffing and consulting firm in Pensacola, FL is looking for a Program Assistant to support its Education Assistance Program. This role involves case management, reimbursement processing, and registration coordination while ensuring compliance with policies. The ideal candidate will have a bachelor’s degree, strong organizational skills, and at least two years of relevant experience. This position offers a hybrid work schedule, competitive pay, and a collaborative team environment.

Qualifications

• 2+ years of experience in program administration, HR operations, or employee benefits.
• Experience with payroll processes and education reimbursement programs is a plus.

Responsibilities

• Serve as the primary point of contact for team members enrolled in the Education Assistance Program.
• Review and validate documentation for tuition and fee reimbursements.
• Assist employees with course and program registration, as applicable.

Skills

Organizational skills

Written communication

Verbal communication

Attention to detail

Proficiency in Microsoft Office Suite

Education

Bachelor’s degree in Business Administration, Human Resources, or a related field

Tools

ServiceNow or other case management systems

Job description

Job Title: Program Assistant – Education Assistance Program

Location: Pensacola, FL (Hybrid – 3 days onsite per week)

Reports To: Assistant Manager

Experience Level: 1–5 years

Compensation

W2 (with 56 hours PTA): $20.00 – $26.00 per hour

Position Summary

We are seeking a detail-oriented, service-driven Program Assistant to support our Education Assistance Program. This role plays a critical part in delivering a seamless experience for employees pursuing educational development by managing cases, processing reimbursements, coordinating registrations, and supporting payroll and compliance activities.

The ideal candidate is highly organized, responsive, and comfortable working across HR, payroll, and finance teams while handling multiple priorities in a fast-paced environment.

Key Responsibilities

Case Management

• Serve as the primary point of contact for team members enrolled in the Education Assistance Program
• Track and manage cases from initial submission through completion
• Respond promptly to inquiries and provide ongoing program support

Reimbursement Processing

• Review and validate documentation for tuition and fee reimbursements
• Ensure adherence to program policies and eligibility guidelines
• Partner with finance and payroll to process reimbursements accurately and on time

Registration Coordination

• Assist employees with course and program registration, as applicable
• Maintain records of approved institutions, programs, and courses
• Monitor deadlines and ensure timely submission of required documentation

Payroll & Compliance Support

• Collaborate with payroll to ensure correct tax treatment of reimbursements
• Maintain confidentiality and compliance with data privacy and employment regulations
• Support audits, reporting, and compliance requirements related to the program

Program Support & Improvement

• Identify opportunities to streamline workflows and improve the employee experience
• Assist with updating program documentation, FAQs, and internal communications
• Support data collection and reporting for program evaluation

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, or a related field (or equivalent experience)
• 2+ years of experience in program administration, HR operations, or employee benefits
• Strong organizational skills with exceptional attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite
• Experience with ServiceNow or other case management systems preferred
• Familiarity with payroll processes and education reimbursement programs is a plus

About Seneca Resources

At Seneca Resources, we are more than a staffing and consulting firm—we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we connect professionals with opportunities that support long-term growth and meaningful impact.

Our consultants enjoy competitive compensation, comprehensive health, dental, and vision benefits, 401(k) retirement plans, and the support of a dedicated team that advocates for their success. Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.