HR Services Coordinator

Pella Corporation; Pella (IA); On-site; USD 55,000 - 70,000; Full time

Job summary

Pella Corporation in Pella, IA, is seeking a Bilingual HR Services Coordinator to deliver high-volume HR services, benefits processing, and data entry on Oracle HCM for all sites. This role requires strong communication and confidentiality as you support MyHR and service providers.

You will handle inquiries from team members and managers, run HRIS reports, assist with onboarding, and help maintain employee records onsite.

Qualifications

• Bilingual Spanish required for bilingual employee inquiries.
• Strong data entry and accuracy.
• Professional written and verbal communication.

Responsibilities

• Handle MyHR portal inquiries and escalate as needed.
• Administer HR data and benefits processing in HRIS.
• Process high volumes of cases and calls with accuracy.
• Run HR reports and analysis from HRIS.
• Maintain standard MyHR documentation and workflows.
• Administer medical, dental, retirement, COBRA and related benefits.
• Support year-end benefits enrollment processing.
• Facilitate new hire orientation and onboarding as needed.
• Assist with setting up benefit programs for new sites.
• Support onsite talent acquisition activities as required.
• Maintain digital employee records and compliance.
• Navigate Oracle HCM and UKG for daily operations.

Skills

Bilingual Spanish

Data entry

Communication skills

Tools

HRIS

Oracle HCM

UKG

MyHR/Service Now

Job description

Bilingual HR Services Coordinator
Pella, IA

SUMMARY

Supports HR objectives by delivering effective and efficient HR services. Performs high volume administrative tasks associated with the processing of employee benefits and human resource data entry for all sites on the Oracle HCM platform. Maintains frequent contact with other members of HR, answering calls/walk-ups/faxes that come into the HR Services Team. Works directly as needed with third party administrators regarding employee benefit programs. Provides onsite HR support as necessary. Utilizing the MyHR portal (Service Now), handles team member and manager questions or concerns from multiple locations. Works to maintain positive team member relations and retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Utilizing the MyHR portal (Service Now), handle team member and manager questions or concerns or escape to specialist teams as needed. Provide prompt, accurate and timely feedback to team members, all levels of management, and third-party administrators.
• Use the human resource information system (HRIS) to collect information, answer questions, and complete benefits processing. Administer employee benefit programs, HR data collection and processing.
• Accurately and efficiently handle high volumes of cases/phone calls/walk-ups, data entry including employee, and benefit data into the human resource information system.
• Run queries, reports and other analysis using human resources information systems as needed.
• Assist in maintaining the standard process/documentation in MyHR.
• Administer the medical, dental, life insurance, disability (including transition to FMLA/LOA), retirement, and COBRA processes corporately to assure legal, accurate, and timely administration across all business units. Administer the VEBA transactions and processes for the medical and dental plans.
• Assist in data collection and tracking of key metrics/issues related to the Benefits and HR Data Administration function. Assist in the year-end processing of the annual benefits enrollment process.
• May facilitate new hire orientation. Conduct employee benefit orientations for new employees.
• Assist with setting up benefit programs, plans, and systems as new sites are purchased or integrated onto HRIS.
• Conduct projects or audits as assigned including HIPAA, COBRA & Benefit Billing, Flexible Spending Accounts, Workers Compensation, Military, Short Term Disability, DHS, Pre-Natal and Smoking Cessation programs.
• Provide support to team members and People Leaders on navigation of the MyHR portal, Oracle HCM applications, and UKG.
• Complete any internal or external reports on a regular basis or as assigned by HR management. (i.e. insurance, payroll, EEO, MRV, and manpower reports. Forms submitted by local government agencies or local banks, etc.)
• May facilitate onsite talent acquisition activities including hiring events.
• Facilitate accurate digital filing of employee records.
• Depending on work location, may fulfill other HR responsibilities onsite.

CRITICAL COMPETENCIES OR SKILL SETS

Ability to fluently speak, read, write and translate in Spanish is required. Ability to read and interpret documents such as policies, safety rules, operating instructions, and procedure manuals. Ability to write professional documents and correspondence. Ability to arrive at decisions or resolutions that are legal, fair, and appropriate for the Company’s culture. Must maintain the highest level of confidentiality relative to employee and company information. Demonstrate the ability to interact with others in a friendly, professional, and knowledgeable manner through excellent communication skills, work effectively in team environment while maintaining personal responsibility, and possess previous data entry, computer, and accounting experience. Ability to fluctuate hours worked based on the needs of the business and heavy workload due to year-end processing.