SF HQ: Workplace Experience Specialist II

Affirm, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health coverage

Monthly stipends for tech

Time off and holidays

Employee stock purchase plan

Job summary

Affirm, Inc. in San Francisco is seeking an experienced Workplace Specialist II to run the day-to-day operations of our HQ. You’ll manage janitorial, HVAC, repairs, supplies, snacks, and in-office events to deliver a welcoming and efficient environment for affirmers.

This remote-first role requires in-person work at the SF office and close collaboration with Security, IT, Events, and vendors. You should have 2+ years in workplace or facilities roles, strong organization, and a hospitality

Qualifications

• 2+ years of experience in workplace, facilities, hospitality, office operations, or a related field.
• Strong operational and organizational skills with ability to manage multiple priorities and maintain accuracy.
• Hospitality-oriented service mindset and commitment to creating welcoming employee experiences.
• Experience managing workplace vendors and holding partners accountable for service quality, scope, timelines, and issue resolution.
• Experience supporting office-related projects and collaborating with external partners such as contractors, engineers, furniture installers, or project managers.
• Excellent verbal and written communication skills with the ability to communicate with employees, vendors, and senior leaders.
• Proficiency in Google Workspace and Slack; experience with Envoy, Notion, Zip, Canva or similar tools is a plus.
• Proactive and dependable approach with sound judgment, comfortable navigating ambiguity, and willingness to step in to support the office and team.
• Role requires in-person work from the San Francisco office; Bay Area-based candidates preferred.

Responsibilities

• Own day-to-day workplace operations for SF HQ including janitorial, HVAC coordination, repairs, supplies, snack/beverage program, and in-office events.
• Serve as primary on-site contact for building management, reporting service requests, coordinating access and maintenance, and driving timely resolution.
• Manage relationships with local workplace vendors, monitor service quality and performance, and ensure services meet scope and timelines.
• Respond to Workplace Support Portal requests, identify recurring issues, and propose improvements.
• Partner with Workplace Manager on office updates and scheduling, ensuring work aligns with employee needs.
• Collaborate with Security, IT, and Internal Events to deliver coordinated workplace solutions and a seamless on-site experience.
• Support office activations, events, and on-site logistics with internal partners and external vendors.
• Maintain and reinforce SF Office Guide and local workplace policies so employees understand how to use the office effectively.
• Use feedback and observations to recommend practical improvements for better functionality and consistency.

Skills

Workplace operations

Facilities management

Hospitality mindset

Vendor management

Communication skills

Google Workspace

Slack proficiency

Tools

Envoy

Notion

Zip

Canva

Job description

Affirm, Inc. in San Francisco is seeking an experienced Workplace Specialist II to run the day-to-day operations of our HQ. You’ll manage janitorial, HVAC, repairs, supplies, snacks, and in-office events to deliver a welcoming and efficient environment for affirmers.

This remote-first role requires in-person work at the SF office and close collaboration with Security, IT, Events, and vendors. You should have 2+ years in workplace or facilities roles, strong organization, and a hospitality