Workplace Specialist II

Affirm, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health coverage

Monthly stipends for tech

Time off and holidays

Employee stock purchase plan

Job summary

Affirm, Inc. in San Francisco is seeking an experienced Workplace Specialist II to run the day-to-day operations of our HQ. You’ll manage janitorial, HVAC, repairs, supplies, snacks, and in-office events to deliver a welcoming and efficient environment for affirmers.

This remote-first role requires in-person work at the SF office and close collaboration with Security, IT, Events, and vendors. You should have 2+ years in workplace or facilities roles, strong organization, and a hospitality

Qualifications

• 2+ years of experience in workplace, facilities, hospitality, office operations, or a related field.
• Strong operational and organizational skills with ability to manage multiple priorities and maintain accuracy.
• Hospitality-oriented service mindset and commitment to creating welcoming employee experiences.
• Experience managing workplace vendors and holding partners accountable for service quality, scope, timelines, and issue resolution.
• Experience supporting office-related projects and collaborating with external partners such as contractors, engineers, furniture installers, or project managers.
• Excellent verbal and written communication skills with the ability to communicate with employees, vendors, and senior leaders.
• Proficiency in Google Workspace and Slack; experience with Envoy, Notion, Zip, Canva or similar tools is a plus.
• Proactive and dependable approach with sound judgment, comfortable navigating ambiguity, and willingness to step in to support the office and team.
• Role requires in-person work from the San Francisco office; Bay Area-based candidates preferred.

Responsibilities

• Own day-to-day workplace operations for SF HQ including janitorial, HVAC coordination, repairs, supplies, snack/beverage program, and in-office events.
• Serve as primary on-site contact for building management, reporting service requests, coordinating access and maintenance, and driving timely resolution.
• Manage relationships with local workplace vendors, monitor service quality and performance, and ensure services meet scope and timelines.
• Respond to Workplace Support Portal requests, identify recurring issues, and propose improvements.
• Partner with Workplace Manager on office updates and scheduling, ensuring work aligns with employee needs.
• Collaborate with Security, IT, and Internal Events to deliver coordinated workplace solutions and a seamless on-site experience.
• Support office activations, events, and on-site logistics with internal partners and external vendors.
• Maintain and reinforce SF Office Guide and local workplace policies so employees understand how to use the office effectively.
• Use feedback and observations to recommend practical improvements for better functionality and consistency.

Skills

Workplace operations

Facilities management

Hospitality mindset

Vendor management

Communication skills

Google Workspace

Slack proficiency

Tools

Envoy

Notion

Zip

Canva

Job description

At Aff… we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About the People team
The People team helps affirmers cultivate a high-performing, inclusive organization. We focus on three core areas: attracting talent aligned to our mission, enabling growth through people and team development, and retaining employees through thoughtful experiences and rewards. We develop
Affirm’s people programs and systems to create a workplace where all employees can thrive and contribute meaningfully. By investing in our people, we create a long-term advantage for the business.

About the Role

Affirm’s Workplace team is seeking an experienced Workplace Specialist II to oversee the day-to-day operations of our San Francisco headquarters. This role will focus on delivering exceptional workplace experiences that support connection, productivity, and flexibility in a remote-first environment. We are looking for someone with a hospitality mindset, great operational skills, an upbeat and approachable demeanor, and a willingness to cultivate the best employee experience for all affirmers. This role is based out of our San Francisco HQ office and reports to the Workplace Manager.

What You'll Do

Own day-to-day workplace operations for our San Francisco headquarters, including janitorial services, HVAC coordination, repairs and maintenance, office supplies, the snack and beverage program, and in-office events.

Serve as the primary on-site contact for building management, reporting and tracking service requests, coordinating access and maintenance activity, and driving issues through timely resolution.

Manage relationships with local workplace vendors, monitor service quality and performance, address gaps, and help ensure services are delivered efficiently and within scope.

Respond to and resolve local Workplace Support Portal requests, keeping employees informed and identifying recurring issues or opportunities to improve the workplace experience.

Partner with the Workplace Manager on office updates and improvements ensuring work is completed on schedule and in alignment with employee needs.

Collaborate with cross-functional partners, including Physical Security, Internal Events, and IT to deliver coordinated workplace solutions and a seamless on-site experience.

Support office activations, events, and programming that strengthen connection and culture, including planning, on-site logistics, and coordinating with internal partners and external vendors.

Maintain and reinforce local workplace policies, procedures, and resources, including the San Francisco Office Guide, so employees understand how to use and navigate the office effectively.

Use employee feedback and operational observations to recommend practical improvements that enhance functionality and consistency in the workplace.

What We Look For

2+ years of experience in workplace, facilities, hospitality, office operations, or a related field, ideally in a fast-paced or hybrid/remote-first environment.

Strong operational and organizational skills, with the ability to manage multiple priorities, follow through on commitments, and maintain a high level of accuracy and responsiveness.

A hospitality-oriented service mindset and a demonstrated commitment to creating thoughtful, welcoming, and reliable employee experiences.

Experience managing workplace vendors and holding partners accountable for service quality, scope, timelines, and issue resolution.

Experience supporting office-related projects and collaborating with external partners such as general contractors, engineers, furniture installers, or third-party project managers.

Excellent verbal and written communication skills, with the ability to distill information and communicate effectively with employees, vendors, and senior leaders.

Proficiency in Google Workspace and Slack; experience with Envoy, Notion, Zip, Canva, or similar workplace tools is a plus.

A proactive and dependable approach, with sound judgment, comfort navigating ambiguity, and a willingness to step in wherever needed to support the office and team.

While affirm operates as a remote-first company, this role is expected to work regularly in person from our San Francisco office. Candidates must therefore be based in the Bay Area, willing to commute or willing to relocate prior to their start date.

Pay Grade - G
Equity Grade - 3
Employees new to affirm typically come in at the start of the pay range. affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA California base pay range per year: $100,000 - $120,000

Please note that visa sponsorship is not available for this position.

Remote-first with flexibility built inAffirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.

Benefits designed for youOur benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:

• Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
• Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
• Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
• Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy affirm stock at a discount.

We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.

For positions based in San Francisco or Los Angeles: affirm considers qualified applicants with arrest and conviction records, as required by law.

Demographic Survey Statement (US-based roles)

Affirm is dedicated to building an inclusive culture where affirmers belong and have an equal opportunity to thrive.

To help us assess our outreach efforts, we invite candidates to voluntarily share information through a short demographic survey. This information is:

• Completely optional
• Anonymized and stored in aggregate
• Not accessible to recruiters or hiring managers at the individual level
• Never used in any hiring decision

Your decision to provide or withhold this information will not impact your candidacy in any way.