Services Trainer & Technical Writer - Data Center Solutions

nVent; Columbus (GA); Remote; USD 120,000 - 170,000; Full time

Job summary

An innovative global organization is seeking a dynamic individual to deliver technical training on data center products. This role offers the flexibility of remote work while providing opportunities for career advancement within a supportive and inclusive culture. You will be responsible for developing training materials, conducting onsite training, and collaborating with teams to enhance customer experiences. If you have a passion for teaching and technical expertise, this position is perfect for you to make a significant impact in the electrical solutions industry.

Benefits

Comprehensive benefits package

Medical, dental, and vision insurance

401(k) with company match

Flexible travel requirements

Community engagement opportunities

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Experience in technical training and writing, preferably customer-facing.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide mentorship during installations.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's Degree in a Related Field

Equivalent Work Experience

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a leading global organization
3. Work remotely from a home office with flexible travel requirements
4. Comprehensive benefits package including medical, dental, vision, and 401(k) with company match
5. Commitment to community engagement and support for employee philanthropic activities
6. Innovative and inclusive company culture that values diversity and authenticity

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Experience in a similar role within the electrical solutions industry
2. Familiarity with data center products and services
3. Strong organizational skills and the ability to manage competing priorities
4. Demonstrated ability to adapt training materials for diverse audiences
5. Previous experience in a remote work environment