Services Trainer & Technical Writer - Data Center Solutions

nVent; Golden Valley (MN); Remote; USD 90,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic Training Specialist to enhance customer engagement through effective training on data center products. This role offers the opportunity to develop comprehensive training materials and conduct engaging sessions that empower customers to successfully utilize their products. With a commitment to career advancement, the company fosters a flexible work environment, allowing you to work 100% remotely. Join a global organization that values community engagement and provides a robust benefits package, ensuring your professional growth and well-being. If you are passionate about training and development, this is the perfect opportunity for you.

Benefits

Comprehensive benefits package

401(k) retirement plan with company match

Tuition reimbursement

Flexible work environment

Community engagement support

Qualifications

• Bachelor's degree or equivalent work experience required.
• Proven experience in technical training and writing is essential.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Education

Bachelor's degree in a related field

Tools

Learning Management Systems

Job description

Employer Industry: Electrical Solutions and Protection

Why consider this job opportunity:
- Salary up to $169,300
- Opportunity for career advancement and growth within a global organization
- Flexible work environment with the ability to work 100% remotely
- Comprehensive benefits package including medical, dental, and vision plans, 401(k) retirement plan with company match, and tuition reimbursement
- Commitment to community engagement and support for employees' philanthropic activities
- Dynamic global reach with diverse operations providing impactful work experiences

What to Expect (Job Responsibilities):
- Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
- Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
- Provide technical writing, support, and mentorship to customers during the installation and maintenance processes
- Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
- Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):
- Bachelor's degree in a related field or equivalent work experience
- Proven experience providing technical training and technical writing in a customer-facing role
- Excellent communication, presentation, and problem-solving skills
- Ability to work independently and manage multiple training sessions simultaneously
- Willingness to travel 10-50% to customer locations and possess a valid driver's license

How to Stand Out (Preferred Qualifications):
- Experience in the electrical solutions industry or related field
- Strong familiarity with data center products and services
- Advanced technical writing skills with a focus on clarity and user-friendliness
- Proven ability to adapt training methods for diverse audiences
- Experience using learning management systems or other training tools

#ElectricalSolutions #TrainingAndDevelopment #RemoteWork #CareerGrowth #EmployeeBenefits