Services Trainer & Technical Writer - Data Center Solutions

nVent; Dayton (MN); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead training initiatives for data center products. This role offers the chance to work remotely with flexible hours while providing essential training and support to customers. You'll develop engaging training materials and collaborate with teams to enhance customer satisfaction. The company values integrity and community engagement, offering a comprehensive benefits package and opportunities for career advancement. If you are passionate about technical training and thrive in a collaborative environment, this role is perfect for you.

Benefits

Comprehensive benefits package

Flexible hours

Career advancement opportunities

Community engagement activities

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing is essential.

Responsibilities

• Conduct training sessions on data center products for customers.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Problem-Solving Skills

Presentation Skills

Organizational Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions and Protection

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a global organization
3. Work remotely from a home office with flexible hours
4. Comprehensive benefits package including medical, dental, vision, and retirement plans
5. Commitment to community engagement and employee philanthropic activities
6. Innovative and collaborative work culture focused on integrity and customer satisfaction

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance
4. Collaborate with sales and customer service teams to identify training needs and develop tailored programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience in providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience with electrical connection and protection solutions
2. Familiarity with various training methodologies and adult learning principles
3. Previous experience in a global organization or diverse work environment
4. Strong organizational skills and attention to detail
5. Ability to adapt training methods to meet diverse customer needs