Services Trainer & Technical Writer - Data Center Solutions

nVent; Detroit (MI); Remote; USD 80,000 - 170,000; Full time

Job summary

An innovative and inclusive company is seeking a dynamic individual for a remote training role focused on data center products. This position offers the opportunity to conduct onsite training sessions, develop comprehensive training materials, and provide mentorship to customers. With a commitment to community involvement and employee growth, this role not only emphasizes career advancement but also fosters a collaborative culture that values teamwork and integrity. Join a forward-thinking organization that prioritizes flexibility and offers a comprehensive benefits package, including medical, dental, and 401(k) plans. If you are passionate about training and development in the electrical solutions field, this is the perfect opportunity for you.

Benefits

Comprehensive Benefits Package

401(k) with Company Match

Flexible Work from Home

Community Involvement Opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Validated experience in technical training and writing.

Responsibilities

• Conduct onsite training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:
- Salary up to $169,300
- Opportunity for career advancement and growth within a dynamic global organization
- Work remotely from a home office, providing flexibility
- Comprehensive benefits package, including medical, dental, vision, and 401(k) with company match
- Commitment to community involvement and support for employees' philanthropic activities
- Innovative and inclusive company culture that values integrity and teamwork

What to Expect (Job Responsibilities):
- Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
- Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
- Provide technical writing, support, and mentorship to customers during installation and maintenance processes
- Collaborate with sales and customer service teams to identify training needs and develop customized programs
- Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):
- Bachelor's degree in a related field or equivalent work experience
- Validated experience providing technical training and technical writing in a customer-facing role
- Excellent communication, presentation, and problem-solving skills
- Ability to work independently and manage multiple training sessions simultaneously
- Valid driver's license and willingness to travel an average of 10-50% to customer locations as needed

How to Stand Out (Preferred Qualifications):
- Experience in the electrical solutions industry or related technical training fields
- Familiarity with data center products and solutions
- Proven track record of developing effective training programs for diverse audiences
- Strong organizational skills and attention to detail
- Ability to adapt training methods to different learning styles and needs

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