Services Trainer & Technical Writer - Data Center Solutions

nVent; Columbus (OH); Remote; USD 80,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic Training Specialist to lead customer training on data center products. This role offers an exciting opportunity to develop and deliver engaging training materials, ensuring customers receive the best support for installation and maintenance. With a focus on continuous improvement, you will collaborate with sales and customer service teams to tailor training programs that meet diverse customer needs. Enjoy the flexibility of working remotely and be part of a supportive environment that values growth, diversity, and community engagement. If you have a passion for training and a strong background in technical communication, this position is perfect for you.

Benefits

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Supportive work environment

Career advancement opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Validated experience in technical training and writing is essential.

Responsibilities

• Conduct onsite training sessions for customers on product installation.
• Develop training materials and provide technical support during installations.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a global organization
3. Work remotely from a home office
4. Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
5. Supportive and inclusive work environment that values diversity and community engagement

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for customers on data center product installation, operation, and maintenance
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and create customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Willingness to travel an average of 10-50% to customer locations; valid driver's license required
5. Ability to work independently and manage multiple training sessions simultaneously

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center products and services
3. Proven track record of developing effective training programs
4. Strong interpersonal skills to engage with diverse customer groups
5. Ability to adapt training methods based on customer needs