Services Trainer & Technical Writer - Data Center Solutions

nVent; Roseville (MN); Remote; USD 120,000 - 170,000; Full time

Job summary

An established industry player is seeking a skilled Technical Trainer to provide exceptional training and support for data center products. This role offers the chance to work remotely, providing flexibility while being part of a dynamic global organization. You will be responsible for conducting training sessions, developing engaging materials, and collaborating with teams to enhance customer satisfaction. The company values innovation and integrity, providing a comprehensive benefits package and opportunities for career advancement. If you are passionate about teaching and helping others succeed, this position could be the perfect fit for you.

Benefits

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Flexible work from home options

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing is essential.

Responsibilities

• Conduct training sessions on data center products for customers.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions and Protection

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office, offering flexibility
4. Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
5. Commitment to community support through philanthropic activities and matching programs for employee donations
6. A culture that values innovation, integrity, and customer focus

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience in a technical training role within the electrical or technology sector
2. Familiarity with data center operations and equipment
3. Proven track record of developing engaging training materials and presentations
4. Strong organizational skills to handle multiple projects effectively
5. Passion for teaching and helping others succeed in their roles