Services Trainer & Technical Writer - Data Center Solutions

nVent; Billings (MT); Remote; USD 80,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic Technical Trainer to enhance customer knowledge and skills in data center products. This role offers the opportunity to work remotely while conducting training sessions, developing materials, and collaborating with sales teams. With a commitment to employee well-being and community involvement, this position provides a comprehensive benefits package and a chance for career advancement within a global organization. If you are passionate about education and technology, this role could be the perfect fit for you!

Benefits

Comprehensive Benefits Package

401(k) with Company Match

Career Advancement Opportunities

Employee Well-being Programs

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing is essential.

Responsibilities

• Conduct training sessions for customers on data center products.
• Develop training materials and provide technical support.

Skills

Technical Training

Technical Writing

Communication Skills

Problem-Solving Skills

Presentation Skills

Organizational Skills

Education

Bachelor's Degree in a Related Field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a global organization
3. Work remotely from a home office
4. Comprehensive benefits package including medical, dental, vision, and 401(k) with company match
5. Commitment to employee well-being and community involvement through philanthropic activities
6. Chance to work with innovative electrical solutions that enhance safety and security

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel 10-50% to customer locations as needed; valid driver's license required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry or related technical field
2. Familiarity with data center operations and products
3. Previous experience in a remote work environment
4. Strong organizational skills and attention to detail
5. Proven ability to adapt training materials to different learning styles