Services Manager

Turning Stone Enterprises; Town of Verona (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid weekly

Paid time off

Tuition assistance

401k retirement plan

Career development

Job summary

Turning Stone Enterprises in Verona, NY seeks a Services Manager to maximize revenue across hotel, F&B, meetings, and ancillary services. You will plan events with clients, drive upsells beyond minimums, and ensure exceptional guest experiences through proactive service and professional communication.

The role requires guest-facing experience, strong organizational skills, and proficiency with MS Office; Delphi experience is a plus. Flexible scheduling including weekends and evenings is expected.

Qualifications

• High School Diploma required; Bachelor's Degree in Hospitality, Sales or related field preferred.
• Guest-facing experience in service industry; hotel experience with banquet facilities a plus.
• Strong communication and interpersonal skills; ability to present materials confidently.
• Proficient with Word, Excel, PowerPoint, Outlook; Delphi experience a plus; familiarity with PMS and sales software.

Responsibilities

• Plan all facets of events with clients via Sales; ensure goals and vision are realized.
• Drive revenue through upsells across rooms, F&B, meeting room rental and ancillary services; target at least 10% beyond minimums.
• Anticipate and address guest needs to maintain high satisfaction scores (90%+).
• Use Delphi FDC for BEO/diagram creation and distribute group resumes; conduct site inspections and tastings.
• Present innovative event concepts and menus to clients.

Job description

Job Requirements

Starting Salary: $50,000–$60,000 + annually, based on experience, with the potential to earn

Starting Salary: $50,000–$60,000 + annually, based on experience, with the potential to earn $100,000+ through performance-based incentives

This position is located in Verona, NY.

Turning Stone Enterprises is searching for their next Services Manager! This role requires a collaborative mindset and the ability to maximize revenue across all revenue streams—rooms, food & beverage, meeting room rental, and ancillary services—while acting as a strategic partner throughout the enterprise. This is an exciting opportunity to be part of an organization that’s growing!

Your day‑to‑day as a Services Manager

• Works proactively with clients, procured by the Sales team, to plan all facets of their events, clearly identifying client goals and vision, and bringing it to fruition. Communicating any modifications or updates throughout the planning process in a timely and professional manner to ensure maximum client satisfaction and ease.
• Achieves team and property revenue goals by driving food, beverage, and ancillary upsells, targeting no less than 10% beyond the contracted minimums.
• Anticipates and handles guest needs and/or problems to ensure a high‑quality experience is delivered, ensuring guest satisfaction scores across categories of 90% or greater.
• Utilize Delphi FDC for BEO and diagram creation, as well as group resume distribution.
• Conduct site inspections, tasting experiences, and client presentations introducing innovative event concepts and menu proposals.

Key attributes we’re seeking in a Services Manager

• A High School Diploma. Bachelor’s Degree in Hospitality, Sales or related field preferred.
• Prior experience in a guest facing role in the service industry. Ideal candidate would have experience working in the hotel industry with banquet facilities.
• Resourceful and innovative skills that deliver contemporary set‑ups, menus, and experiences for groups.
• The ability to effectively and efficiently utilize a variety of computer programs to include Word, Excel, PowerPoint, and Outlook. Prior working experience with a property management system, sales software preferred. Experience with Delphi is a plus!
• Strong oral and written communication skills. Must have excellent interpersonal skills. Ability to create and confidently present materials that influence audience.
• Present a professional appearance and confidence.
• Detail‑oriented and organized.
• Are proficient in managing multiple priorities in a fast‑paced environment
• Have the ability to work effectively with cross‑functional teams and all levels of management.
• Must be able to work a flexible schedule to include weekends, evenings and holidays to support clients as needed. Core work hours vary and are based on events you are responsible to service.

What We Value

• Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team‑oriented environment with a focus on guest service.
• Growth Opportunities – We offer a successful journey, including hands‑on training and support to advance your career.
• Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work.

Benefits

• Paid weekly
• Variety of schedules
• Paid time off
• Tuition assistance
• Career‑building professional development
• Discounts from dining to fuel to concerts
• Team Member appreciation events
• Quality healthcare and dental benefits
• A robust 401k retirement plan
• Dealer School
• Finance Scholarship Program

Who We Are

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA‑level golf courses, and other unique ventures.

Why You Will Appreciate Us

At Turning Stone Enterprises, we prioritize the well‑being and professional growth of our team members by offering an extensive array of benefits. From comprehensive medical, dental, and vision plans to a 401(k) and life insurance, we ensure your health and financial security. Our work‑life balance support includes paid time off, paid holidays, and team member assistance programs. We’re also committed to wellness, with various programs and an upcoming 5,000-square‑foot onsite medical center.

With over 4,500 team members across Central New York, we focus on delivering exceptional experiences for both our guests and staff. Our resources include training programs, complimentary shuttles, and career development initiatives, helping you reach your professional goals. Whether you’re starting your career or advancing it, join us for a rewarding journey of growth and success at Turning Stone Enterprises. We look forward to welcoming you to our team!