Services Department Manager (Retail Training)

Floor & Decor Holdings Inc.; Chicago (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k with company match

Medical, Dental, Vision, Life

Paid vacation and sick time

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. in Chicago seeks a Training & Sales Associate to elevate customer service and product knowledge across the showroom. You will train Product Sales Specialists, certify staff, and ensure accurate merchandising, pricing, and signage while guiding guests to suitable items and completing transactions at the POS.

The role emphasizes safety, product expertise, and proactive customer engagement in a fast-paced retail setting with warehouse exposure.

Qualifications

• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.
• Understand and apply safe lifting practices and SOPs.
• Greet customers in a helpful and courteous manner.
• Complete product specialist certification courses.

Responsibilities

• Demonstrate product knowledge and assist customers with selections.
• Provide direction to product sales specialists to ensure high customer service.
• Process sales at checkout using the POS system and handle refunds/exchanges per guidelines.
• Stock displays, create price tags, and ensure proper pricing and merchandising.
• Deliver customer how-to classes and communicate SOP changes to staff.

Skills

Communication

Customer service

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. in Chicago seeks a Training & Sales Associate to elevate customer service and product knowledge across the showroom. You will train Product Sales Specialists, certify staff, and ensure accurate merchandising, pricing, and signage while guiding guests to suitable items and completing transactions at the POS.

The role emphasizes safety, product expertise, and proactive customer engagement in a fast-paced retail setting with warehouse exposure.