ServiceNow Technical Lead - Remote

Cognizant Technology Solutions Corporation; Trenton (NJ); Remote; USD 108,000 - 120,000; Full time

Job summary

Cognizant Technology Solutions Corporation is seeking a ServiceNow Technical Lead for a full-time remote opportunity, open to candidates located in the United States. You will provide hands-on technical leadership, architecture guidance, and delivery oversight for the ServiceNow platform, bridging business needs with development teams.

Responsibilities include directing day-to-day operations, enforcing development standards, mentoring staff on scripting and integrations, and architecting

Qualifications

• 6+ years hands-on ServiceNow design and administration.
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Responsibilities

• Lead day-to-day operations, task planning, code reviews, and QA for a team of developers, system administrators, and technical analysts.
• Enforce ServiceNow development standards, scoping best practices, and release management workflows to minimize technical debt and customization overhead.
• Mentor team members on script performance (Client Scripts, Business Rules, Script Includes), Flow Designer automation, and platform upgrades.
• Architect end-to-end solutions aligned with ServiceNow OOTB functionality across ITSM, ITOM, HAM/SAM, CSDM/CMDB, CSM, HRSD.
• Design enterprise integration using Integration Hub, REST/SOAP Web Services, and Mid Servers to connect external IT, HR, and security ecosystems.
• Establish and enforce CMDB class hierarchy rules, data reconciliation, Discovery schedules, and CSDM lifecycle alignment.
• Translate complex business requirements into technical user stories, architecture diagrams, and release roadmaps.
• Collaborate with Process Owners, Enterprise Architects, and IT Operations to prioritize platform backlog items and manage sprint execution.
• Serve as the primary technical escalation point for critical production incidents and complex bug remediation.

Skills

JavaScript

Glide API

Flow Designer

Integration Hub

REST/SOAP APIs

ITSM

CMDB/CSDM

ITOM

Agile/Scrum

ATF

Tools

App Engine

Job description

Cognizant Technology Solutions Corporation is seeking a ServiceNow Technical Lead for a full-time remote opportunity, open to candidates located in the United States. You will provide hands-on technical leadership, architecture guidance, and delivery oversight for the ServiceNow platform, bridging business needs with development teams.

Responsibilities include directing day-to-day operations, enforcing development standards, mentoring staff on scripting and integrations, and architecting