Remote ServiceNow Technical Lead

Cognizant Technology Solutions Corporation; Dover (DE); Remote; USD 108,000 - 120,000; Full time

Job summary

Cognizant Technology Solutions Corporation is seeking a ServiceNow Technical Lead for a full-time remote opportunity. The candidate must be located in the United States.

The ServiceNow Team Lead will provide hands-on technical leadership, solution architecture guidance, and delivery oversight for the ServiceNow platform, bridging business stakeholders and developers while guiding roadmap execution and mentoring the team.

Qualifications

• 6+ years hands-on ServiceNow design, implementation, and administration.
• At least 2+ years leading technical teams or projects.
• Proficiency in ITSM, CMDB/CSDM and multiple core modules.
• Strong knowledge of JavaScript, Glide API, Flow Designer, and API integration.

Responsibilities

• Lead day-to-day operations, planning, code reviews, and QA for a team of developers and admins.
• Enforce development standards, scoping and release workflows to minimize debt and customization overhead.
• Mentor on script performance, Flow Designer automation, and platform upgrades.
• Architect end-to-end solutions across ITSM, ITOM, HAM/SAM, CSDM/CMDB, CSM, HRSD.
• Design enterprise integrations using Integration Hub, REST/SOAP Web Services, and Mid Servers.
• Establish CMDB class rules, data reconciliation, Discovery schedules, and CSDM lifecycle alignment.
• Translate business requirements into technical user stories, diagrams, and release roadmaps.
• Collaborate with Process Owners, Enterprise Architects, IT Operations to prioritize backlog and manage sprints.
• Serve as primary escalation point for production incidents and complex bug remediation.

Skills

ServiceNow design

JavaScript/Glide API

Team leadership

ITSM/CMDB/CSDM

Agile/Scrum

Tools

REST/SOAP APIs

Flow Designer

Mid Server

Job description

Cognizant Technology Solutions Corporation is seeking a ServiceNow Technical Lead for a full-time remote opportunity. The candidate must be located in the United States.

The ServiceNow Team Lead will provide hands-on technical leadership, solution architecture guidance, and delivery oversight for the ServiceNow platform, bridging business stakeholders and developers while guiding roadmap execution and mentoring the team.