Servicenow Technical Lead/Architect

Hire'in Solutions; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Hire'in Solutions seeks a Senior Servicenow Technical Lead/Architect to drive SAM and ITAM initiatives remotely. You will collaborate with the CIO team to define priority SAM features, including Workspace and license management, and deliver entitlement plans for multiple products.

The role requires extensive experience with ServiceNow, integration approaches, and governance processes for onboarding new software, ensuring accurate data mapping and compliant usage across customer environments.

Qualifications

• Experience with ServiceNow SAM features and ITAM processes.
• Strong knowledge of license management and SAM Workspace.

Responsibilities

• Works with CIO team on SAM features to identify priority capabilities.
• Delivers the Phase 1 entitlement plan for 24 in-scope products and a governance SOP for onboarding new software.
• Supports the SAM playbook covering onboarding of new software products.

Skills

ITAM

SAM

Job description

Job Title: Senior Servicenow Technical Lead/Architect

Location:- Remote

Certifications Mandatory: CSA, CAD, SAM, Intergration Hub

Mandatory Skillset: ITAM,SAM

Responsibilities:

• Works with the customer's CIO team on SAM features, such as SAM Workspace and License Management, to identify priority capabilities.
• Delivers the Phase 1 entitlement plan for 24 in-scope products, the entitlement load, and a governance SOP for onboarding new software.
• Supports the SAM playbook covering the onboarding of new software products.

Discovery, integration and data

• Maps data from the customer's source systems and APIs, and confirms the source data is accurate enough to calculate compliance position and optimize usage.
• Integrates the in-scope products, including seven Microsoft products, 10 Adobe products, five custom SaaS publishers, and two SaaS products with ServiceNow-provided onnectors.
• Works from the install feed schedule and software-listing dependencies that the customer provides.
• Uses the integration path for each product, such as REST APIs, IntegrationHub, OAuth, or Azure AD, as listed in the change order