Lead Servicenow Consultant

IVID TEK INC; United States; Remote; USD 124,000 - 207,000; Full time

Job summary

IVID TEK INC is seeking a Lead ServiceNow Consultant to architect and deliver complex enterprise ServiceNow solutions in a remote contract role. You will drive TRM, TPM, and DIM initiatives, migrate legacy TS processes, and lead stakeholder workshops to translate requirements into scalable ServiceNow architectures.

You will design automated workflows, integrate with SAM Pro/HAM Pro and ITOM Service Mapping, and ensure alignment with security and governance standards while minimizing unnecessary

Qualifications

• Experience with ServiceNow architecture and complex enterprise solutions.
• Proven ability to lead migrations of legacy processes into ServiceNow.
• Strong knowledge of IT governance, risk, and compliance domains.

Responsibilities

• Lead design, development, and implementation of ServiceNow EA/APM solutions (TRM, TPM, DIM).
• Architect and migrate legacy TS processes into ServiceNow with data modeling and integrations.
• Design automated governance workflows across multiple approvals and departments.
• Enhance TRM capabilities including lifecycle management and environment approvals.
• Implement TPM capabilities with SAM Pro, HAM Pro, and ITOM Service Mapping integrations.
• Develop and maintain enterprise integrations using ServiceNow Integration Hub, REST APIs, Flow Designer, and JavaScript.

Skills

ServiceNow

Enterprise Architecture

Governance

Security

Stakeholder Management

Documentation

Tools

SAM Pro

HAM Pro

ITOM Service Mapping

ServiceNow Integration Hub

REST APIs

Flow Designer

JavaScript

Tenable

SBOM tools

Job description

Role: Lead ServiceNow Consultant

Location: Remote

Type: Contract W2, C2C

Work Auth: USC, GC, H1B, EAD

Job Responsibilities:

• Lead the design, development, and implementation of complex ServiceNow Enterprise Architecture (EA/APM) solutions, focusing on Technology Reference Model (TRM), Technology Portfolio Management (TPM), and Digital Integration Management (DIM).
• Architect and migrate legacy Technology Standards (TS) processes into ServiceNow, including data modeling, workflow integrations, parallel approvals, and legacy system transition.
• Design and automate enterprise governance workflows covering Technology Design Authority, AI Review Board, SaaS, Cloud, Security, Legal, Privacy, HR, Finance, and Procurement approvals.
• Enhance TRM capabilities, including software bundle hierarchies, technology lifecycle management, version blocking, environment approvals, access controls, and procurement routing.
• Implement TPM capabilities, including discovered technology population, lifecycle synchronization, and integrations with SAM Pro, HAM Pro, and ITOM Service Mapping.
• Develop and maintain enterprise integrations using ServiceNow Integration Hub, REST APIs, Flow Designer, and JavaScript, including integrations with Samplify, Tenable, and SBOM tools.
• Design and optimize CMDB/CSDM data models, technology hierarchies, environment mappings, and configuration management processes.
• Implement automated request workflows, governance controls, SLA monitoring, aging detection, escalation mechanisms, and operational dashboards.
• Support SBOM integration, technology drift detection, vulnerability management, and compliance automation across enterprise environments.
• Configure Digital Integration Management attributes and interface governance workflows based on requirements identified during discovery workshops.
• Lead technical discovery sessions, solution architecture discussions, and stakeholder workshops to translate complex business requirements into scalable ServiceNow solutions.
• Ensure adherence to ServiceNow out-of-the-box (OOTB) best practices, platform standards, security requirements, and enterprise architecture principles while minimizing unnecessary customization.

Preferred Qualifications:

• Experience with SAM Pro, HAM Pro, and ITOM Service Mapping.
• Knowledge of SBOM integration, technology lifecycle management, and vulnerability management.
• Experience integrating Tenable or similar security platforms.
• Familiarity with federal enterprise environments and governance requirements.
• Experience with complex legacy platform migrations.
• Strong troubleshooting, stakeholder management, and technical documentation skills.