ServiceNow Technical Architect at : Houston TX 77056
Volto Consulting
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Job summary
Volto Consulting seeks an experienced ServiceNow Technical Architect to lead design, architecture, governance, and enterprise-wide ServiceNow implementations. You will guide HRSD, ITSM, CMDB/CSDM, ITOM, AIOps, SecOps, IRM, BCM, SPM and Now Assist with integrations, automation, and digital transformation initiatives.
The role demands hands-on leadership, architecture settlement, and collaboration with stakeholders, development teams, and leadership to ensure scalable, secure solutions aligned
Qualifications
- 10+ years of experience in ServiceNow architecture.
- Experience across HRSD, ITSM, CMDB/CSDM, ITOM, SecOps, IRM, SPM and Now Assist.
Responsibilities
- Define and govern enterprise-wide ServiceNow architecture and platform strategy.
- Lead architecture workshops and discovery sessions with stakeholders.
- Create technical architecture documents, solution blueprints, and design standards.
- Drive platform standardization, optimization, and governance.
Skills
Tools
Job description
We are seeking an experienced ServiceNow Technical Architect to lead the design, architecture, governance, and implementation of enterprise-wide ServiceNow solutions. The ideal candidate will possess deep expertise across multiple ServiceNow products, including HRSD, ITSM, CMDB, CSDM, ITOM, AIOps, SecOps, IRM, BCM, SPM, and Now Assist, with a strong background in platform architecture, integrations, automation, and digital transformation initiatives. The candidate will work closely with business stakeholders, enterprise architects, development teams, and leadership to define scalable and secure solutions aligned with organizational objectives and ServiceNow best practices.
ServiceNow Technical Architect
Houston TX 77056
12 months (can extend)
100% ON-SITE
10+ years
- Define and govern enterprise-wide ServiceNow architecture and platform strategy.
- Design scalable, secure, and high-performing ServiceNow solutions aligned with business requirements.
- Lead architecture workshops and discovery sessions with stakeholders.
- Create technical architecture documents, solution blueprints, and design standards.
- Drive platform standardization, optimization, and technical governance.
- Act as the technical authority for all ServiceNow implementations and enhancements.
- Review and approve technical designs developed by developers and consultants.
- Ensure adherence to ServiceNow leading practices, upgrade readiness, and platform sustainability.
- Establish reusable frameworks, coding standards, and governance processes.
- Incident, Problem, Change, Release, Request Management.
- Service Catalog, Knowledge Management, Asset Management.
- Service Level Management and Virtual Agent integrations.
- Employee Center and Employee Journey Management.
- HR Case Management and HR Service Automation.
- HR knowledge and lifecycle event implementations.
- Design and maintain enterprise CMDB architecture.
- Implement and govern Common Service Data Model (CSDM).
- Improve data quality, reconciliation, normalization, and service mapping strategies.
- Discovery, Service Mapping, Event Management.
- Cloud Discovery and Infrastructure Visibility.
- Operational Intelligence and Service Health.
- Event correlation and alert intelligence.
- Predictive analytics and operational insights.
- Automation of incident detection and remediation.
- Vulnerability Response.
- Security Incident Response.
- Threat Intelligence integrations.
- Security posture improvement initiatives.
- Policy and Compliance Management.
- Risk Management.
- Audit Management.
- Third-Party Risk Management.
- Certified Technical Architect (CTA) Preferred
- Certified Master Architect (CMA) Preferred
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- Certified Implementation Specialist (CIS)
- ITSM CIS HRSD CIS ITOM CIS SPM CIS IRM CIS Security Operations
- ITIL v4 Managing Professional / Expert
- TOGAF PMP / SAFe Agilist
- Azure/AWS Architect Certifications
- BCM implementation and governance.
- Business impact assessment and continuity planning.
- Disaster recovery process integration.
- Demand Management.
- Project and Portfolio Management.
- Agile Development and Resource Management.
- Investment and strategic planning alignment.
- Architect and implement Now Assist capabilities.
- AI-powered virtual assistance and conversational experiences.
- AI-assisted case summarization and resolution intelligence.
- Governance and responsible AI implementation.
- Design integrations using REST, SOAP, Integration Hub, MID Server, and APIs.
- Integrate ServiceNow with enterprise applications, cloud platforms, and security tools.
- Build end-to-end workflow automation using Flow Designer and Integration Hub.
- Guide migration from legacy systems to ServiceNow platform.
- Partner with business leaders and executives to align ServiceNow capabilities with business goals.
- Present architecture solutions to technical and non-technical audiences.
- Provide strategic recommendations and roadmap planning.
- Lead technical teams across multiple ServiceNow programs.
- Mentor developers, administrators, and technical consultants.
- Drive Agile delivery practices and DevOps adoption.
- Support major releases, upgrades, and platform transformations.
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