Lead ServiceNow Consultant

IVIDTEK INC; United States; On-site; USD 160,000 - 230,000; Full time

Job summary

IVIDTEK INC is seeking a Senior ServiceNow Enterprise Architect in the United States to lead design, development, and implementation of complex EA solutions focusing on TRM, TPM, and DIM. You will migrate legacy TS processes, model data, and create governance workflows across security, legal, privacy, HR, and procurement.

You will drive architecture discussions with stakeholders, ensure OOTB adherence, and minimize customizations while delivering scalable enterprise solutions.

Qualifications

• Experience delivering ServiceNow EA solutions for large enterprises.
• Proven ability to migrate legacy TS processes into ServiceNow.
• Strong knowledge of ITOM, security, and governance workflows.

Responsibilities

• Lead design, development, and implementation of ServiceNow EA solutions.
• Architect migrations of legacy processes to ServiceNow with data modeling.
• Design and automate enterprise governance workflows across multiple domains.
• Enhance TRM and TPM capabilities with lifecycle management and approvals.
• Develop CMDB/CSDM data models and environment mappings.
• Implement automated workflows, SLAs, escalation, and dashboards.
• Support SBOM integration, vulnerability management, and compliance automation.
• Lead discovery sessions and translate requirements into scalable solutions.
• Ensure OOTB best practices and minimize unnecessary customization.

Skills

SAM Pro

HAM Pro

ITOM Service Mapping

SBOM Integration

Vulnerability Management

Technology Lifecycle Management

Security Platform Integration

Stakeholder Management

Technical Documentation

Legacy Platform Migrations

Tools

Tenable Suite

Job description

• Lead the design, development, and implementation of complex ServiceNow Enterprise Architecture (EA/APM) solutions, focusing on Technology Reference Model (TRM), Technology Portfolio Management (TPM), and Digital Integration Management (DIM).
• Architect and migrate legacy Technology Standards (TS) processes into ServiceNow, including data modeling, workflow integrations, parallel approvals, and legacy system transition.
• Design and automate enterprise governance workflows covering Technology Design Authority, AI Review Board, SaaS, Cloud, Security, Legal, Privacy, HR, Finance, and Procurement approvals.
• Enhance TRM capabilities, including software bundle hierarchies, technology lifecycle management, version blocking, environment approvals, access controls, and procurement routing.
• Implement TPM capabilities, including discovered technology population, lifecycle synchronization, and integrations with SAM Pro, HAM Pro, and ITOM Service Mapping.
• Design and optimize CMDB/CSDM data models, technology hierarchies, environment mappings, and configuration management processes.
• Implement automated request workflows, governance controls, SLA monitoring, aging detection, escalation mechanisms, and operational dashboards.
• Support SBOM integration, technology drift detection, vulnerability management, and compliance automation across enterprise environments.
• Configure Digital Integration Management attributes and interface governance workflows based on requirements identified during discovery workshops.
• Lead technical discovery sessions, solution architecture discussions, and stakeholder workshops to translate complex business requirements into scalable ServiceNow solutions.
• Ensure adherence to ServiceNow out-of-the-box (OOTB) best practices, platform standards, security requirements, and enterprise architecture principles while minimizing unnecessary customization.

Preferred Qualifications

• Experience with SAM Pro, HAM Pro, and ITOM Service Mapping.
• Knowledge of SBOM integration, technology lifecycle management, and vulnerability management.
• Experience integrating Tenable or similar security platforms.
• Familiarity with federal enterprise environments and governance requirements.
• Experience with complex legacy platform migrations.
• Strong troubleshooting, stakeholder management, and technical documentation skills.