Lead Servicenow Consultant

IVID TEK INC; Santa Clara (CA); Remote; USD 140,000 - 210,000; Full time

Job summary

IVID TEK INC seeks a Lead ServiceNow Consultant to drive enterprise architecture, TRM/TPM enhancements, and automation across complex environments. You will architect migrations, govern approvals, and implement integrations with security and ITOM tooling.

The role emphasizes leadership in discovery sessions, adherence to OOTB best practices, and scalable ServiceNow designs for large federal-style deployments. Remote work with contract-based engagements is expected.

Qualifications

• Experience with ServiceNow and enterprise architecture in large deployments.
• Strong knowledge of ITOM Service Mapping and SBOM integration.
• Experience integrating security tools such as Tenable.
• Familiarity with federal enterprise environments and governance requirements.

Responsibilities

• Lead design, development, and implementation of ServiceNow EA/APM solutions.
• Architect and migrate legacy TS processes into ServiceNow with data modeling and integrations.
• Design governance workflows covering multiple approvals across orgs.
• Enhance TRM capabilities including lifecycle management and environment approvals.
• Implement TPM capabilities and integrations with SAM Pro, HAM Pro, ITOM Service Mapping.
• Develop enterprise integrations using REST, Flow Designer, JavaScript; integrate Samplify, Tenable, SBOM tools.
• Design CMDB/CSDM data models, environment mappings, and configuration management processes.
• Configure automated workflows, SLA monitoring, aging detection, and dashboards.
• Support SBOM integration, vulnerability management, and compliance automation.
• Lead discovery sessions and ensure alignment with enterprise architecture and security standards.

Skills

ServiceNow

Flow Designer

JavaScript

REST APIs

Stakeholder management

Troubleshooting

Tools

SAM Pro

HAM Pro

ITOM Service Mapping

Tenable

SBOM tools

Job description

Role: Lead ServiceNow Consultant

Location: Remote

Type: Contract W2, C2C

Work Auth: USC, GC, H1B, EAD

Job Responsibilities:

• Lead the design, development, and implementation of complex ServiceNow Enterprise Architecture (EA/APM) solutions, focusing on Technology Reference Model (TRM), Technology Portfolio Management (TPM), and Digital Integration Management (DIM).
• Architect and migrate legacy Technology Standards (TS) processes into ServiceNow, including data modeling, workflow integrations, parallel approvals, and legacy system transition.
• Design and automate enterprise governance workflows covering Technology Design Authority, AI Review Board, SaaS, Cloud, Security, Legal, Privacy, HR, Finance, and Procurement approvals.
• Enhance TRM capabilities, including software bundle hierarchies, technology lifecycle management, version blocking, environment approvals, access controls, and procurement routing.
• Implement TPM capabilities, including discovered technology population, lifecycle synchronization, and integrations with SAM Pro, HAM Pro, and ITOM Service Mapping.
• Develop and maintain enterprise integrations using ServiceNow Integration Hub, REST APIs, Flow Designer, and JavaScript, including integrations with Samplify, Tenable, and SBOM tools.
• Design and optimize CMDB/CSDM data models, technology hierarchies, environment mappings, and configuration management processes.
• Implement automated request workflows, governance controls, SLA monitoring, aging detection, escalation mechanisms, and operational dashboards.
• Support SBOM integration, technology drift detection, vulnerability management, and compliance automation across enterprise environments.
• Configure Digital Integration Management attributes and interface governance workflows based on requirements identified during discovery workshops.
• Lead technical discovery sessions, solution architecture discussions, and stakeholder workshops to translate complex business requirements into scalable ServiceNow solutions.
• Ensure adherence to ServiceNow out-of-the-box (OOTB) best practices, platform standards, security requirements, and enterprise architecture principles while minimizing unnecessary customization.

Preferred Qualifications:

• Experience with SAM Pro, HAM Pro, and ITOM Service Mapping.
• Knowledge of SBOM integration, technology lifecycle management, and vulnerability management.
• Experience integrating Tenable or similar security platforms.
• Familiarity with federal enterprise environments and governance requirements.
• Experience with complex legacy platform migrations.
• Strong troubleshooting, stakeholder management, and technical documentation skills.