ServiceNow Technical Consultant – BSS / Telecommunications

Alldus; United States; Remote; USD 110,000 - 165,000; Full time

Job summary

Alldus is seeking an experienced ServiceNow Technical Consultant with telecom BSS expertise for a long-term contract. You will configure, develop and implement ServiceNow solutions across Sales, Order Management and Customer Service workflows within a telecom environment.

You will collaborate with architects and telecom specialists to integrate ServiceNow with existing BSS/OSS platforms, delivering scalable, automated processes and reliable data flows.

Qualifications

• Hands-on ServiceNow consultant with telecom BSS experience.
• Experience delivering ServiceNow implementations in telecom.
• Familiar with CSM, Sales & Order Management, and TM Forum APIs.

Responsibilities

• Configure and implement ServiceNow solutions in a telecom BSS environment.
• Develop workflows for CSM, Sales and Order Management.
• Build integrations with CRM, billing, product catalog and order management systems.
• Create REST and SOAP API integrations and data mappings.
• Develop ServiceNow scripts and UI policies; automate using Flow Designer/IntegrationHub.
• Document technical designs and transfer knowledge to teams.

Job description

ServiceNow Technical Consultant – BSS / Telecommunications

Location: [Remote across the USA]

Engagement: [Long-Term Contract]

The Opportunity

We are looking for an experienced ServiceNow Technical Consultant with a background in Telecommunications BSS (Business Support Systems) to join a specialist ServiceNow transformation programme.

The successful candidate will be responsible for the hands-on configuration, development and implementation of ServiceNow solutions supporting customer management, sales and order management, product catalogues and service fulfilment within a telecommunications environment.

Working alongside technical architects, functional consultants and telecommunications specialists, you will help deliver solutions that integrate ServiceNow with existing BSS and OSS platforms, improving customer experience and streamlining commercial and operational processes.

This is an opportunity for a technically strong ServiceNow consultant who understands telecommunications business processes and can translate functional and technical requirements into effective platform solutions.

Key Responsibilities

• Configure, develop and implement ServiceNow solutions within a telecommunications BSS environment.
• Deliver technical solutions across ServiceNow Sales and Order Management, Customer Service Management and related telecommunications capabilities.
• Configure and develop customer-facing workflows, case management processes and service request automation.
• Support the implementation of customer order management, order orchestration and service fulfilment processes.
• Develop and maintain integrations between ServiceNow and external BSS platforms, including CRM, billing, product catalogue and order management systems.
• Build and maintain REST and SOAP API integrations, data mappings and integration workflows.
• Develop ServiceNow scripts, including Business Rules, Script Includes, Client Scripts and UI Policies.
• Configure workflows and automation using Flow Designer and IntegrationHub.
• Support product catalogue management, product configuration and commercial service offerings.
• Work with technical architects to translate solution designs into practical technical implementations.
• Troubleshoot technical issues, perform testing and support deployment activities.
• Produce technical documentation and support knowledge transfer.

Required Experience

• Strong hands-on experience as a ServiceNow Technical Consultant, Developer or Technical Specialist.
• Experience delivering ServiceNow implementations or enhancements within a telecommunications environment.
• Understanding of telecommunications BSS platforms and customer-facing business processes.
• Hands-on experience with ServiceNow Customer Service Management (CSM), Sales and Order Management or related capabilities.
• Experience working with customer order management, order orchestration or service fulfilment processes.
• Hands-on experience with Flow Designer, IntegrationHub and workflow automation.
• Ability to work alongside technical architects and translate requirements into scalable ServiceNow solutions.
• Hands-on experience with ServiceNow Sales and Order Management for Telecommunications (SOMT).
• Experience with Telecommunications Service Management (TSM).
• Knowledge of TM Forum Open APIs, including TMF620, TMF622 and TMF641.
• Experience integrating ServiceNow with telecom CRM, billing, product catalogue and order management platforms.
• Understanding of OSS/BSS integration architectures.
• Experience with CPQ (Configure, Price, Quote) solutions.
• Knowledge of TM Forum Open Digital Architecture (ODA).
• ServiceNow CSA, CAD or relevant CIS certifications.