ServiceNow Technical Architect – OSS / Telecommunications

Alldus; United States; Remote; USD 165,000 - 248,000; Full time

Job summary

Alldus is seeking an experienced ServiceNow Technical Architect with telecom OSS expertise to design and deliver enterprise ServiceNow solutions for a US-based network operations environment. Remote across the United States, long-term contract.

You will own technical architecture, integrations, and governance, partnering with stakeholders, engineering teams and telecom specialists to ensure scalable, secure, and maintainable systems leveraging ITOM, Discovery, CMDB, Service Mapping and Event

Qualifications

• Extensive experience as a ServiceNow Technical Architect or senior architect in telecom OSS environments.
• Strong understanding of ServiceNow ITOM: Discovery, CMDB, Service Mapping, Event Management.

Responsibilities

• Lead the technical architecture and design of ServiceNow solutions within a telecommunications OSS environment.
• Define architecture strategies across network operations, service assurance, fault management and network inventory.
• Design and oversee integrations between ServiceNow and OSS platforms, network management systems and third-party applications.
• Provide architectural expertise across ServiceNow ITOM, including Discovery, CMDB, Service Mapping and Event Management.
• Work with telecommunications-specific ServiceNow capabilities such as TSOM and TNI.
• Design solutions supporting network event correlation, incident management, service health monitoring and root cause analysis.
• Establish integration patterns, technical standards and architectural best practices.
• Collaborate with enterprise architects, network engineers, developers and functional consultants.
• Provide technical leadership and governance throughout the implementation lifecycle.
• Ensure solutions are scalable, secure, maintainable and aligned with the wider enterprise architecture.

Job description

ServiceNow Technical Architect – OSS / Telecommunications

Location: [Remote across the United States]

Engagement: Long-term Contract

The Opportunity

We are looking for an experienced ServiceNow Technical Architect with a strong background in Telecommunications OSS (Operations Support Systems) to support the design and delivery of complex ServiceNow solutions within a telecoms environment.

This is an opportunity for an architect who understands how ServiceNow can support telecommunications network operations, integrating with existing OSS platforms to improve service visibility, operational efficiency and end-to-end service management.

You will take ownership of technical architecture, solution design and integration strategy, working closely with business stakeholders, engineering teams and telecommunications specialists to deliver scalable, enterprise-grade solutions.

Key Responsibilities

• Lead the technical architecture and design of ServiceNow solutions within a telecommunications OSS environment.
• Define architecture strategies across network operations, service assurance, fault management and network inventory.
• Design and oversee integrations between ServiceNow and existing OSS platforms, network management systems and third-party applications.
• Provide architectural expertise across ServiceNow ITOM, including Discovery, CMDB, Service Mapping and Event Management.
• Work with telecommunications-specific ServiceNow capabilities, including Telecommunications Service Operations Management (TSOM) and Telecommunications Network Inventory (TNI).
• Design solutions supporting network event correlation, incident management, service health monitoring and root cause analysis.
• Establish integration patterns, technical standards and architectural best practices.
• Collaborate with enterprise architects, network engineers, developers and functional consultants.
• Provide technical leadership and governance throughout the implementation lifecycle.
• Ensure solutions are scalable, secure, maintainable and aligned with the wider enterprise architecture.

Required Experience

• Extensive experience working as a ServiceNow Technical Architect, Solution Architect or equivalent senior technical role.
• Demonstrable experience delivering ServiceNow solutions within the telecommunications industry.
• Strong understanding of OSS environments and telecommunications network operations.
• Hands‑on architectural experience across ServiceNow ITOM, particularly Discovery, CMDB, Service Mapping and Event Management.
• Experience with telecommunications‑specific ServiceNow capabilities such as TSOM and TNI would be highly advantageous.
• Strong integration experience involving REST APIs, SOAP, middleware and external network management systems.
• Understanding of network technologies, including IP networking, routers, switches, connectivity and network infrastructure.
• Experience designing complex enterprise integrations and end‑to‑end technical architectures.
• Strong stakeholder engagement and the ability to communicate technical architecture to both technical and non‑technical audiences.
• Experience with TM Forum standards, including Open APIs and Open Digital Architecture (ODA).
• Knowledge of telecommunications network inventory, service assurance and network provisioning.
• Experience integrating ServiceNow with OSS/BSS platforms.
• Exposure to 4G/5G, fibre and IP network environments.
• ServiceNow Certified Technical Architect (CTA), Certified Master Architect (CMA), or relevant architecture certifications.